TB 5-2330-378-14
installation, operation, or maintenance
b e c o m e s a warranty
claim
period
of warrantable item(s).
e x h i b i t . All exhibits will carry a DA
Government
( 2 ) Unauthorized
F o r m 2402 marked "Warranty Exhibit."
modificaiton and/or repair.
Exhibits will be retained until disposition
instructions a r e o b t a i n e d f r o m t h e
( 3 ) Combat damage.
(4) Accident (unless caused by
T A O M WARCO. These instructions will
failure of a warrantable item).
b e communicated within 30 days after
(5) Acts of God.
receipt of your warranty claim action.
of
use
Government's
(6) The
When
unapproved supplies.
(1) False Returns.
( 7 ) Failure to perform prescribed
s u p p l i e s are inspected by the contractor
maintenance.
and are found to be non-warrantable due
to abuse or improper maintenance, or the
The repair
1 2 . Abuse Determination.
supplies are found to be serviceable, the
a c t i v i t y shall retain defective supplies
r e p a i r activity submitting the DA Form
30 days following receipt of
for
2407 may
be
required
to
make
from
claims
acknowledgement of
r e i m b u r s e m e n t for contractor services.
The return of defective
TACOM.
A l l failed items returned for warranty
supplies for analysis and determination of
claim action will be monitored by
f a i l u r e shall be determined by TACOM
TACOM.
o n a case by case basis. If instructions
are not received within a 30 day period,
( 2 ) Receipts/Verifications/of
the repair activity will dispose of
C o n t r a c t o r Repairs. When supplies are
defective supplies appropriately.
submitted for contractor repair, the
repair activity shall:
(intentional or
determined
been
the
(a) Determine
unintentional), a statement shall be made
a p p r o x i m a t e repair time, the extent of
by the abuse determination activity as to
t h e problem, and any estimated costs
how abuse can be avoided in the future.
which may be incurred.
contractor
( b ) Provide
14. Claims Procedures. The procedures
with point of contact.
f o r reporting warranty claims are found
( c ) Obtain location, name
in DA PAM 738-750. Detailed procedures
a n d telephone number of the contractor
are outlined in Paragraphs 4 and 6 of this
r e p r e s e n t a t i v e for any required followup
T e c h n i c a l Bulletin. R e s p o n s i b i l i t i e s of
purposes.
t h e MACOM are found in AR 700-139.
Additional procedures and guidance may
The
Repair
c . Evaluation.
be obtained by calling the TACOM HOT
A c t i v i t y shall inspect all supplies after
LINE, AV 786-7888.
completion of repairs to determine what
s e r v i c e ( s ) was performed and/or what
a. Identification of Failed Items.
supplies were provided. This is required
When a item under waranty fails, it shall
for problem trend evaluation by the
be tagged and identified IAW DA PAM
N a t i o n a l Maintenance Point (NMP) and
738-750 and shall be adequately handled
must be identified on DA Form 2407.
a n d stored to prevent improper repair,
use, disposal or cannibalization during the
15. Reimbursement for Army Repair.
processing of the warranty claim.
Reimbursements for supplies obtained
through the DOD supply system will be
b. Disposition of Failed Items.
processed by TACOM WARCO (AMSTA-
Any component, part, or assembly under
MW) after receipt of the DA Form 2407.
warranty that fails during the warranty
A fund citation shall be established by
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