g. Reimbursement. A written provision in a
See Para 6C for claim procedures unique to items listed
warranty contract whereby the user may make the
necessay repairs with or without prior approval of the
d. If a defect/failure is caused by or falls within any
contractor and the Government will be reimbursed for
of the following categories, it is not considered
the repair part and/or labor costs (.00 per hour).
warrantable and a claim should not be initiated:
h. Repair. A maintenance action required to
(1) Improper maintenance/repair, use or
restore an item to serviceable condition without
operation of warrantable item(s).
affecting the warranty.
(2) Improper environmental exposure.
i. Repair Activity. The activity authorized to
(3) Combat damage.
perform repairs in accordance with the Maintenance
(4) Accident (unless caused by failure of a
Allocation Chart (MAC). For the M9 ACE the MAC is
located in TM 5-2350-262-20.
(5) Acts of God.
j. Supplies. The assemblies/parts listed in
(6) Misuse or abuse of supplies.
Appendix A and
in the case
of lot defects all other
(7) Claims which labor and parts amount to
less than .00 for any one failure.
k. WARCO. Serves as the intermediary between
4. Contractor Responsibilities.
the troops owning the equipment and the local dealer,
contractor, or manufacturer. All warranty claim actions
a. The contractor shall be liable for the cost of
will be processed through the WARCO.
repair/replacement of those parts listed in Appendix A
for valid warranted defects. The contractor's liability for
L Warranty Claim. Action started by the
these warranted defects is limited to a one-time repair or
equipment user for authorized warranty repair or
replacement of each warranted defect on each vehicle.
b. The contractor is liable for the cost of repair or
m. Warranty Period. Each vehicle shall be
replacement, whichever is less, of any parts not listed on
warranted for a period of eighteen (18) months after final
Appendix A that
do not function
on a lot
q. Warranty Start Date. The date the warranty is
put into effect as identified by the warranty data
defective, the Government has the option to require the
plate/label located on the center of the vehicle
contractor to correct the defect(s) or to correct the
defect(s) itself. If the Government directs the contractor
to correct the defect, the contractor shall correct the
defect either at the contractor's plant or at the location of
a This bulletin applies to the M9 ACE, NSN
the defective supplies. If the defective supplies are
2350-00-608-7100, Part Number DL13211E8600,
returned to the contractor's plant for correction, the
CAGE 97403. The item is manufactured by BMY Co.,
contractor shall bear the transportation costs to its plant
York, PA under contract # DAAE07-86-C-R100.
and return to the Government.
b. The contractor warrants that the parts listed in
d. Questions as to what is covered by the warranty
Appendix A are free from defects
in design, material and
should be directed to WARCO, TACOM LAR or to
workmanship for a period of 18 months. This coverage
TACOM directly as outlined in paragraph 1 of this
is limited to a one-time repair or replacement of each
failed item or defective part on each vehicle.
5. Government Responsibilities.
assemblies/parts other than those listed in Appendix A
a. The Major Subordinate Command for the M9
as being free from lot defects in design, material and
ACE warranty program is the U.S. Army
workmanship for a period of 18 months. Each of these
Tank-Automotive Command, Warren, Ml 48397-5000.
18 month periods start on the date of Government
TACOM is responsible for managing and implementing
acceptance of each vehicle.
the warranty clause in the contract. There will be no
c. In addition, the contractor warrants that the parts
contract between the using unit and/or in-field WARCO
listed in Appendix B are free from defects in material and
and the contractor. All contact with the contractor will be
handled by TACOM.