TB 5-2350-262-15
b. Repair/Replacement
is
authorized as
shipment during the processing of claims shall be
prescribed by the MAC. Normal care, servicing, repair
identified.
and preventive maintenance procedures shall be
(2) Disposition. The repair activity shall retain
performed as authorized by the MAC and Preventive
defective supplies for thirty (30) days following receipt of
Maintenance Checks and Services (PMCS) section of
acknowledgment of a warranty claim from TACOM. If
the Technical Manual (TM).
receipt of acknowledgment is not received, inquiries
should be made to TACOM through your local WARCO.
c. All warranty claims will reprocessed through the
If receipt of acknowledgment is received but no
WARCO as outlined in DA PAM 738-750, Functional
instructions are forthcoming within thirty days of receipt,
Users Manual for the Army Maintenance Management
supplies may be disposed of.
System (TAMMS) except that contact with the
contractor is restricted to TACOM.
(3) False
Returns. When
supplies
are
inspected by the contractor and found to be
non-warrantable due to abuse or improper
6. Claim Procedures.
maintenance, or the supplies are found to be
serviceable, the repair activity submitting the claim (DA
a. The procedures for reporting warranty claims are
Form 2407) may be required to make reimbursement for
found in DA PAM 738-750 and this bulletin.
contractor services. All failed items returned for
Responsibilities of the MACOM are found in AR
warranty claim action will be monitored by TACOM.
700-139. For all levels of maintenance operating under
c. All warranty claims on items listed in Appendix B
the Standard Army Maintenance System (SAMS),
must be made via a DA Form 2407 and DA Form
Warranty Claim Actions are processed on Forms DA
2407-1, or DA Form 5504 and DA Form 5504-1, for
Form 5504 and DA Form 5504-1. For those units not
warranty claims to: Commander, U.S. Army
operating under SAMS, use DA Form 2407 and DA
Tank-Automotive Command (TACOM), ATTN:
Form 2407-1. It is very important to fill in the blocks on
AMSTA-MVC, Warren, Ml 48397-5000. Repairs to
the forms as accurately as possible.
Appendix B items must not be
made (within the warranty
b. The contractor shall be notified in writing,
period) without written authorization from TACOM.
utilizing DA Form 2407 or DA Form 5504 by TACOM
Failure to follow this procedure will result in the warranty
following discovery of a defect in supplies. This shall
being voided.
constitute formal notification of warranty claim and
initiate the time period for contractor responsibility and
7. Reimbursement for Army repair. Contractor
action under the warranty. This notification shall include
shall reimburse the Government by submitting monies
but not be limited to furnishing of the applicable
monthly to TACOM, ATTN: AMSTA-EFD, Warren,
equipment serial number, operating hours or miles on
Michigan 48397-5000. In the event that the repair
the equipment, part number or NSN of the defective part
activity should receive any reimbursement from the
and circumstances surrounding the defect(s). At this
contractor the monies must be forwarded to the above
time, the contractor will be further informed whether the
address.
Government has elected to: (1) correct the defect itself,
or: (2) direct the contractor to correct the defect. The
8. Claim Denial/Disputes. All denials or disputes
using unit will determine if they have the time and/or
will be handled by TACOM.
resources to correct the defect themselves. When the
unit does elect to correct the defect, replacement parts
9. Reporting. Reporting or recording action on a
will be ordered using the Government supply system.
failed item shall be as specified in DA PAM 738-750.
There is no dealer support on this item. No attempt
Contractor or Repair Activity unique forms shall not be
should be made by the unit to contact the contractor.
used.
(1) Identification of failed items. Failed
10. Storage/Shipment/Handling.
warranty items shall be tagged/identified to prevent
improper repair or use. Documents that describe the
a. Storage. Not applicable.
use of DA Form 2402 Exchange Tag and DA Form 2407
or DA Form 5504 Maintenance Request shall be
referenced. Items requiring special handling, storage, or
3/4 (blank)