TB 5-2410-237-14
OPTION 2. Claim Procedures. (Government labor and
contractor supplied parts)
through (5), then follow the procedures outlined below.
(b) The supporting repair facility will repair the
through (5), then follow the procedures as outlined
defect/failure and submit the claim (DA Form 2407 or DA
below.
Form 5504) to the applicable WARCO listed in DA PAM
738-750, appendix J.
(b) The supporting repair facility will determine the
parts/assemblies required to accomplish repairs. They
(c) The supporting repair facility will tag any parts,
will then submit a claim (DA Form 2407 or DA Form
pieces of parts, or assemblies removed as a result of the
5504) indicating the parts/assemblies required to the
defect/failure and/or subsequent repair/replacement.
local WARCO listed in DA PAM 738-750, appendix J.
Each item should be tagged with a DA Form 2402 (IAW
DA PAM 738-750) and marked "Warranty Exhibit".
These items will be retained for a period of 30 days from
(c) The local WARCO will verify, administer and
receipt of a warranty claim acknowledgement letter, or
process the claim to the TACOM WARCO address
until disposition instructions are received (whichever
shown in DA PAM 738-750, appendix H.
occurs first).
(d) TACOM will verify, review, process and submit
(d) If the supporting repair facility does not receive
the warranty claim to the contractor. TACOM will then
an
acknowledgement
letter
and/or
disposition
send a warranty claim acknowledgement letter to the
instructions within 30 days from the date the warranty
local WARCO. If the claim is not complete, TACOM will
claim is initially submitted, they will contact their local
request additional information, or if not valid, the claim
WARCO.
will be rejected and sent back to the local WARCO.
(e) The local WARCO will verify, administer and
(e) The contractor will have 10 days from their
process the warranty claim to the TACOM WARCO
receipt of the claim to provide parts or assemblies to the
address shown in DA PAM 738-750, appendix H.
CONUS location directed by the Government. The
contractor is required to provide the parts or assemblies
whether they agree with the claim or not. They may
(f) TACOM will verify, review, process and submit
dispute the claim and negotiate for reimbursement with
the claim to the contractor only if the claim is valid and
TACOM only after the parts/assemblies have been
complete. After the claim is submitted to the contractor
provided.
TACOM will send a warranty claim acknowledgement
letter to the local WARCO. If the claim is not complete
or valid, TACOM will request additional information and
(f) The local WARCO will receive a warranty claim
the claim will be rejected and sent back to the local
acknowledgement letter from TACOM. Upon receipt of
WARCO.
the acknowledgement letter the local WARCO will
immediately notify the supporting repair facility and
equipment owning unit.
(g) The
local
WARCO
will
receive
the
acknowledgement letter from TACOM. They will insure
that the owning unit and supporting repair facility which
(g) If the local WARCO does not receive the
have retained parts, pieces of parts or assemblies
acknowledgement letter within 15 days after the claim
tagged as "Warranty Exhibits" are aware of the date the
was initially submitted to TACOM, they will immediately
acknowledgement letter was received and/or inform
notify the TACOM WARCO.
For OCONUS
them of any disposition instructions received.
acknowledgement letters, allow 25 days for receipt.
(h) If the local WARCO does not receive an
(h) The supporting repair facility will make the
acknowledgement letter within 15 days after the initial
warrantable repairs once the parts/assemblies are
claim was submitted to TACOM, the local WARCO will
received from the contractor. If the supporting repair
contact the TACOM WARCO for instructions on the
facility does not receive the parts/assemblies at the
disposition of retained items and information on the
Government directed CONUS (for OCONUS see
claim action. For OCONUS acknowledgement letters,
paragraph 9.c.(5) location within 10
days after receipt of
allow 25 days for receipt.
the warranty claim acknowledgement letter, they are to
contact their local WARCO, who will contact the TACOM
WARCO.
The TACOM WARCO will contact the
(i) TACOM will negotiate all claims and/or disputes
contractor to get the matter resolved and subsequent
of claims for reimbursement of labor and/or parts cost
parts/assemblies shipped to the applicable supporting
with the contractor.
repair facility.
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