TM 5-3825-229-14
Form 2407-1, or DA Form 5504 or DA Form 5504-1 is complete and correctly filled out.
(3) Reject invalid warranty claims or request additional information for incomplete and incorrect claims.
(4) Coordinate with the owning unit and decide which option for repair is desired to correct the warrantable
defect/failure.
(5) Depending on which repair option was chosen, provide labor as required to accomplish the warrantable
repairs.
(6) Tag and retain all parts, pieces of parts and/or assemblies removed as a result of the warrantable
defect/failure and/or correction.
d. Local Warranty Control Office (WARCO) will:
(1) Verify, administer and process warranty claims to the TACOM WARCO (IAW DA PAM 738-750).
(2) Act as a liaison between owning unit, the manufacturer, supporting repair facility and TACOM.
(3) Notify the owning units of all warranty claim acknowledgments/closeouts, information and/or
instructions received from TACOM or the contractor.
(4) Act as a laison between local dealers and the Army.
e. Alterations/Modifications. Alterations/modifications will not be applied unless authorized by TACOM.
6. Warranty Data Plate.
a. All water distributors will have a warranty data plate. The contractor is required to mount this data plate
within clear view of the operator.
b. When the water distributor is received, the owning unit should locate the warranty data plate and cheek
the warranty start date with the date shown on the applicable DD Form 250 or DD Form 1149. If these dates
differ, disregard the data plate. The date shown on the DD Form 250 or DD Form 1149 is the date to be used as a
warranty start date.
7. Claim Procedures.
a. The procedures for reporting warranty claims are found in DA PAM 738-750 and this bulletin.
Responsibilities of the MACOM are found in AR 700--139. For all levels of maintenance operating under the
Standard Army Maintenance System (SAMS), Warranty Claim Actions are processed on Forms DA Form 5504
and DA Form 5504-1. For those units not operating under SAMS, use DA Form 2407 and DA Form 2407-1. It is
very important to fill in the blocks on the forms as accurately as possible.
b. The contractor shall be notified in writing, utilizing DA Form 2407 or DA Form 5504 by TACOM following
discovery of a defect in supplies. This shall constitute formal notification of warranty claim and initiate the time
period for contractor responsibility and action under the warranty. This notification shall include but not be limited
to furnishing of the applicable equipment serial number, operating hours or miles on the equipment, part number
or NSN of the defective part and circumstances surrounding the defect(s). At this time, the contractor will be
further informed whether the Government has elected to: (1) correct the defect itself, or (2) direct the contractor
to correct the defect. The using unit will determine if they have the time and/or resources to correct the defect
themselves. when the unit does elect to correct the defect, replacement parts may be ordered using the
Government supply system or the Government may direct the contractor to provide the replacement parts for
defective supplies wherever located. In this event the contractors obligation shall include the furnishing, without
cost to the Government, F.O.B. repair location, new supplies to replace any that prove to be defective within the
warranty period.
c. The contractor shall reimburse the Government for the cost of labor involved in the Government's
correction of the defect. The cost of labor involved shall be computed at the rate of per hour multiplied by the
number of labor hours in such services appearing in the contractor's flat rate time schedule manual. Additionally,
the cost of replacement parts required to correct the defect shall be reimbursed by the contractor, if such parts
are obtained through the Government's supply channels. Warranty claims, for reimbursement, where repair labor
costs end 'repair parts costs combined do not exceed'0.00 for any one failure will not be submitted to TACOM.
d. Identification of failed items. Failed warranty items shall be tagged/identified to prevent improper repair or
use. Documents that describe the use of DA Form 2402 Exchange Tag and' DA Form 2407 or DA Form 5504
Maintenance Request shall be referenced. Items requiring special handling, storage or shipment during the
processing of claims shall be identified.
e. Disposition. The repair activity shall retain defective supplies for thirty (30) days following receipt of
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