TB 5-4210-220-24
SECTION III
FORMS AND PROCEDURES
3-1. CLAIMS. Warranty claims from using field units are to be forwarded to the TROSCOM Warranty Control Office
(WARCO) AMSTR-Q, which will initiate Warranty Claim Actions for warranted items, and Quality Deficiency Reporting
actions for systematic failures in accordance with DA PAM 738-750. See Appendix A for other WARCO offices and
addresses.
3-2. NOTIFICATION OF FAILURES. The contractor must be notified by the Government in writing of any failure of the
fire truck or component thereof that is covered under this warranty within 30 days after verification of the failure by an
intermediate maintenance facility.
3-3. GOVERNMENT MAINTENANCE. Using units are allowed to perform troubleshooting, preventive maintenance
and replacement of defective components as authorized by the Maintenance Allocation Chart.
3-4. ALTERATIONS.
Alterations and/or modifications shall not be made to this equipment unless authorized by
USATROSCOM.
3-5. NULLIFICATION. Failure to perform operation and maintenance in accordance with the applicable technical
manuals and maintenance allocation chart may be cause for nullification of the warranty.
3-6. REPORTING. Reporting or recording action in a failure items shall be specified in DA PAM 738-750.
3-7. FORMS. DA Forms 2407 and 2402 are used by the field in reporting warranty claim actions (WCA's). The
purpose of these forms are for the Seller to repair or replace any defective part so the equipment can be returned to an
operational readiness mode.
3-8. GOVERNING OF WCA'S.
a. WCA's can be started by any maintenance level.
b. Selecting exhibits. A component, part or assembly under warranty that is defective due to design or
workmanship becomes a warranty claim exhibit. All exhibits will carry a DA Form 2402 marked "Warranty Exhibit."
c. Local commands will set up an office to handle local warranty claims. The office will also deal with warranty
actions between its activities, the local dealer or manufacturer, and the National Maintenance Point (NMP). Report
warranties settled locally by printing "For Information Only" in Block 16a of the DA Form 2407.
d. Non-direct exchange (non-DX) claim items. When the warranted item is not handled through DX, the unit
prepares and sends a completed DA Form 2402 (with exhibit) and DA Form 2407 to the warranty claims office. The
office then deals with the DA Form 2407 as follows:
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