TB 9-2320-312-14
notification. Warranty claims for reimbursement,
Army Maintenance System (SAMS), Warranty
where repair labor costs and replacement costs
Claim Actions are processed on DA Form 2407
combined do not exceed 0.00 for any one
and DA Form 2407-1. It is very important to fill
failure will not be submitted to TACOM.
in the blocks on the forms as accurately as
possible.
e. Identification of failed items. Failed
warranty items shall be tagged/identified to
b. The contractor shall be notified in
prevent improper repair or use. Documents that
writing, utilizing DA Form 2407 by the local
describe the use of DA Form 2402 Exchange
Warranty Control Office/Officer (WARCO)
Tag and DA Form 2407 Maintenance Request
through TACOM following the discovery of a
shall be referenced. Items requiring special
defect in supplies which requires contractor
handling, storage or shipment during the
repair and/or replacement parts. This shall be
processing of claims shall be identified.
considered formal notification of a warranty
claim and start the time period for contractor
responsibilities and action under the warranty.
f. Disposition. The repair activity shall
This notification shall include, but not be limited
retain defective supplies for thirty (30) days
to, the equipment serial number, operating
following receipt of acknowledgment of a
hours, part number or NSN of the defective part
warranty claim from TACOM or contractor. If
and circumstances surrounding the defect(s). At
receipt of acknowledgment is not received,
this time, the contractor will further be informed
inquiries should be made to TACOM through
whether the owning unit has elected: (1) to
your local WARCO. If receipt of
correct the defect themselves; or (2) to direct the
acknowledgment is received but no instructions
contractor to correct the defect.
are forthcoming within thirty (30) days of receipt,
supplies may be disposed of.
c. Upon completion of contractor repair
forward completed warranty claims (information
g. Invalid Warranty Claims. When supplies
only) to TACOM. Additionally, the local WARCO
are inspected by the contractor and found to be
will forward claims to TACOM utilizing DA Form
non-warrantable due to abuse or improper
2407 for any warrantable repairs (parts and/or
maintenance, or the supplies are found to be
labor) accomplished by the owning unit which
serviceable, the repair activity submitting the
requires contractor reimbursement to the
claim will be required to make reimbursement for
Government.
contractor services. All failed items returned for
warranty claim action will be monitored by
TACOM. Additionally, regarding contractor
d. The contractor shall reimburse the
repair, the local WARCO must stipulate at the
Government for the cost of labor and/or
time of request for services that either no non-
replacement parts involved in the government
warranty work be done or be prepared to pay for
correction of the defect. The unit will be
such work.
reimbursed for labor using the established
Department of Labor rates. Additionally, the
cost of replacement parts obtained through the
7. Claim Denial/Disputes. All denials or
Government's supply channels will be
disputes will be handled by TACOM.
determined by the amount identified in the
contractor's current commercial dealer net price
8. Reporting. Reporting or recording action on a
or Army Master Data File (AMDF) price,
failed item shall be as specified in DA PAM 738-
whichever is less. Furthermore, the owning unit
750. Contractor or Repair Activity unique forms
may direct the contractor to provide the
shall not be used.
replacement parts that prove to be defective
within the warranty period, without cost to the
Government, directly to their location. The
contractor shall furnish replacement parts within
10 working days after receipt of written claim
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