TB 9-2330-381-14
(3) Request additional information for incomplete
4. Contractor Responsibilities.
claims.
a. When the owning unit has directed the contractor
(4) Provide warranty claim acknowledgement/
to correct the supplies, the contractor will furnish all ma-
closeout letters and/or parts/assemblies disposition in-
terial required to correct the defective supplies. Repairs
structions to the local WARCO.
shall be completed within ten (10) working days after re-
(5) Insure the contractor performs in accordance
ceipt of written claim notification. Furthermore, the con-
to the terms of the contract.
tractor will provide a copy of the work order to owning
unit upon completion of repair.
b. Equipment owning unit will:
b. When the contractor recieves notification requir-
(1) Identify defects/failures and verify the defects/
ing contractor repair, they will have the option:
failures are warrantable.
(1) to correct the supplies in the field, or
(2) Submit warranty claims, using DA Form 2407,
DA Form 2407-1, or DA Form 5504, or DA Form 5504-1
(2) return the vehicle or parts to the contractors
through channels to the supporting repair facility.
designated facility for correction.
(3) Tag and retain (IAW DA PAM 738-750 and this
When the contractor corrects the supplies all labor
TB) parts, pieces of parts and/or assemblies removed at
involved shall be borne by the contractor. Additionally,
the owning unit level and as a result of a warrantable de-
the contractor shall arrange and bear all transportation
feet/failure and/or correction.
costs of the supplies to its facility and return to user.
c. Supporting repair facility will:
c. The contractor, within 5 (five) working days of re-
(1) Identify defects/failures as warrantable (if own-
ceiving such notice, shall notify the warranty claimant by
telephone as to the method of correction, dates work is
ing unit has not already identified them). Verify defects/
to be performed and by whom.
failures are warrantable.
d. The contractor has the right to inspect any defec-
(2) Review, process and submit valid warranty
tive supplies, wherever located, within 30 days of notifi-
claims to the local WARCO if the DA Form 2407, DA
cation of warranty claim for the purpose of evaluating
Form 2407-1, or DA Form 5504 or DA Form 5504-1 is
the cause of, or existence of the defect(s).
complete and correctly filled out.
(3) Reject invalid warranty claims or request addi-
5. Government Responsibilities.
tional information for incomplete and incorrect claims..
The Major Subordinate Command for the (end item) is
(4) Coordinate with the owning unit and decide
the U.S. Army Tank-Automotive Command (TACOM),
which option for repair is desired to correct the warrant-
Warren, Ml 48397-5000. TACOM is responsible for
able defect/failure.
managing and implementing the warranty.
(5) Depending on which repair option was chosen,
provide labor as required to accomplish the warrantable
Warranty claims will be reported to:
repairs.
Commander
(6) Tag and retain (IAW DA PAM 738-750 and this
U.S Army Tank-Automotive Command
TB) all parts, pieces of parts and/or assemblies re-
AlTN: AMSTA-MMAP
moved as a result of the warrantable defect/failure and/
Warren, Ml 48397-5000
or correction.
Telephone: (AUTOVON) AV 786-7537
d. Local Warranty Control Office (WARCO) will:
Commercial (31 3) 574-7537
(1) Verify, administer and process warranty claims
a. TACOM will:
to the TACOM WARCO (IAW DA PAM 738-750).
(1) Verify, review, process and if valid and com-
(2) Act as a Iaison between owning unit, the manu-
plete, submit claims to the contractor.
facturer, supporting repair facility and TACOM.
(2) Reject claims that are not valid and send them
(3) Notify the owning units of all warranty claim
back to the local WARCO with a short explanation of
acknowledgements/closeouts, information and/or in-
why the claim is rejected.
structions received from TACOM or the contractor.
3