TB 9-2330-381-14
NSN of the defective part and circumstances surround-
(4) Act as a Iaison between local dealers and the
ing the defect(s). At this time, the contractor will be fur-
Army.
ther informed whether the Government has elected to:
e. Army Oil Analysis Program (AOAP). The manu-
(1) correct the defect itself, or (2) direct the contractor to
facturers lubrication and service intervals must be fol-
correct the defect. The using unit will determine if they
lowed. Only after the warranty has expired will AOAP
have the time and/or resources to correct the defect
apply to this equipment, unless oil sample results indi-
themselves. When the unit does elect to correct the de-
cate the oil and filter of an assembly should be changed
fect, replacement parts will be ordered using the Gov-
"PRIOR" to the manufacturer's service interval. Sam-
ernment supply system.
pling intervals for AOAP will be published in TB 43-0210.
c. The contractor shall reimburse the Government
f. Alterations/Modifications. Alterations/modifica-
for the cost of labor involved in the correction of the de-
tions will not be applied unless authorized by TACOM.
fect. The cost of labor involved shall be computed at the
6. Warranty Data Plate.
rate of per hour multiplied by the number of labor
hours in such services appearing in the contractor's flat
a. All vehicles will have a warranty data pIate. The
rate time schedule manual or the Governments Mainte-
contractor is required to mount this data plate within
nance Allocation Chart (MAC), whichever is less. Addi-
clear view of the operator in conformance with MIL-
tionally, the cost of replacement parts required to correct
STD-130 and list the word "Warranty" across the top in
the defect shall be reimbursed by the contractor, if such
bold letters, the NSN, contractor and CAGE number,
parts are obtained through the Government's supply
the date the warranty starts by year and month and the
channels. Warranty claims, for reimbursement, where
date the warranty expires by year and month.
repair labor costs and repair Darts costs combined do
b. When the vehicle is received, the owning unit
not exceed 0.00 for any one failure will not be sub-
should locate the warranty data plate and check the war-
mitted to TACOM.
rarity start date with the date shown on the applicable
d. Identification of failed items. Failed warranty items
DD Form 250 or DD Form1149. If these dates differ, dis-
shall be tagged/identified to prevent improper repair or
regard the data plate. The date shown on the DD Form
use. Documents that describe the use of DA Form 2402
250 or DD Form 1149 is the date to be used as a war-
Exchange Tag and DA Form 2407 or DA Form 5504
rarity start date.
Maintenance Request shall be referenced. Items requir-
ing special handling, storage or shipment during the
7. Claim Procedures.
processing of claims shall be identified.,
a. The procedures for reporting warranty claims are
e. Disposition. The repair activity shall retain defec-
found in DA PAM 738-750 and this bulletin. Responsi-
tive supplies for thirty (30) days following receipt of ack-
bilities of the MACOM are found in AR 700-139. For all
nowledgement of a warranty claim from TACOM. If re-
levels of maintenance operating under the Standard
ceipt of acknowledgement is not received, inquiries
Army Maintenance System (SAMS), Warranty Claim
should be made to TACOM through your local WARCO.
Actions are processed on Forms DA Form 5504 and DA
If receipt of acknowledgement is received but no insturc-
Form 5504-1. For those units not operating under
tions are forthcoming within thirty (30) days of receipt,
SAMS, use DA Form 2407 and DA Form 2407-1. It is
supplies may be disposed of.
very important to fill in the blocks on the forms as accu-
f. False Returns. When supplies are inspected by the
rately as possible.
contractor and found to be non-warrantable due to
b. The contractor shall be notified (in writing or orally,
abuse or improper maintenance, or the supplies are
with written confirmation to follow) utilizing DA Form
found to be serviceable, the repair activity submitting the
2407 or DA Form 5504 by TACOM following discovery
claim may be required to make reimbursement for con-
of a defect in supplies. This shall constitute formal notifi-
tractor services. All failed items returned for warranty
cation of warranty claim and initiate the time period for
claim action will be monitored by TACOM.
contractor responsibility and action under the warranty.
This notification shall include but not be limited to fur-
8. Reimbursement For Army Repair. Contractor shall
nishing of the applicable equipment serial number, op-
reimburse the Government by submitting monies
crating hours or miles on the equipment, part number or
monthly to TACOM, ATTN: AMSTA-EFD, Warren,
4