TB 9-4120-400-24
p. Serviceable. The condition of an item which
e. Contractor support. Those services that
may be new or used that meets all the requirements
are to be performed and those responsibilities that are
and performs the functions for which it was originally
placed upon the contractor by the government as
intended.
specified in the warranty contract/provisions. This
support, which may include such things as labor, parts,
q . Subcontractor. Any supplier, distributor,
tools, training technical packages, etc., will be used in
vendor or firm that furnishes supplies or service to or
support of the warranted equipment during the
for a prime contractor or another subcontractor.
specified warranty period.
r. Turnaround time. That amount of time that
f. Defect. Any condition or characteristic in any
is permitted for an item to be replaced/repaired by the
supplies or services furnished by the contractor under
contractor/maintenance repair facility and returned to
the contract that is not in compliance with the
the user. The time is measured from the time the
requirements of the contract.
contractor/repair facility receives the request.
g. Failed Item. A part, component, or end item
The process by which the
s. Validation.
that fails to perform its intended use.
contractor shall test/measure the WTB to assure its
accuracy as it pertains to the warranty item(s).
h. False return rate. The return of suspected
defective warranty items to the manufacturer that are
t. Verification. The process of determining
eventually determined to be serviceable.
the accuracy and adequacy of the WTB provided by
the contractor. This process is performed by the
l. Manufacturer's recall.
Government/user.
(1) Safety recall. A manufacturer recalls an
Warranty Control Offices
item to repair or replace a defective part or assembly
u. WARCO.
established at the General Support/Director of
which may affect public safety.
Industrial Operations Level, or equivalent, who serve
as the intermediary between the troops owning the
(2) Service recall. A manufacturer recalls an
item to repair or replace a defective part or assembly
equipment and the local dealer, contractor, or
manufacturer. All warranty claim actions will be
which does not affect the safe use of the item.
processed through the WARCO.
j. Primary damage. The damage suffered by
v. Warranty. A promise or statement of fact
a part, component, or end item itself upon its failure.
from a seller to a purchaser on the nature, usefulness,
k. Prime contractor. A party that enters into
or condition of the supplies or performance of services
an agreement directly with the United States to furnish
to be furnished. The main purpose of a warranty in a
part or all of a system.
government contract are to outline the rights and
obligations of the contractor and the government for
l. Reimbursement. A written provision in a
defective items or services. It also serves to foster
warranty contract whereby the user may make the
quality performance by the contractor but is not a
necessary repairs, with or without prior approval of the
substitute for an adequate quality assurance program.
contractor, and the Government will be reimbursed for
the repair parts and/or labor rests.
w. Warranty claim. Action started by the
equipment user for authorized warranty repair,
m. Repair. To restore an item to serviceable
replacement, or reimbursement made from the local
condition without affecting the warranty.
dealer or manufacturer.
n. Repairable.
An item that may be
x. Warranty period. Time during which the
reconditioned or economically repaired for reuse when
warranty is in effect. Normally measured as the
it becomes unserviceable.
maximum number of years, months, days, miles, or
hours used.
o. Secondary damage.
The damage
suffered by an item because of a failure of another item
y. Warranty start date. The date the warranty
within the same configuration.
is put into effect.
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