TB 9-4120-400-24
a. The Submitting Government Unit May
1 1 . NULLIFICATION.
be Penalized In One or All of the Following
Ways.
a. Warranty Void If. This warranty will not
apply to supplies or parts that have been subject to:
(1) Cost of item
(1) Abuse
(2) Loss of time
(2) Misuse
(3) Nonavailability of air conditioner
(3) Neglect
b. Monitoring False Returns. False returns
will be monitored by the responsible activity, usually
(4) Accident
the commodity command.
(5) Items that have been repaired, maintained
15. REPORTING. Reporting or recording action on
or altered in any way that has adversely affected their
a failed item shall be as specified in DA Pam 738-750 or
condition.
DA Pam 751. Contractor unique forms shall not be
used.
(6) Combat damage.
16.
(7) Improper use or installation. (See TM-9-
STORAGE/SHIPMENT/HANDLING. S e e
TM9-4120-400-14 for storage and packaging
4120-400-14 for operation and installation
information pertaining to the total air conditioner.
instructions).
Individual
a. Component Packaging.
12. ABUSE DETERMINATION. When damage to
components must be carefully packaged in appropriate
warranted items is not obvious, but suspected to be
containers that will prevent damage during shipment or
the result of abuse, the activity responsible for the
storage.
equipment shall carefully document the nature, extent,
probable cause, and estimated time and place of
b. Shipment. Shipment of failed warranty
occurrence of the damage. The documented data
items shall not be made without direct authority from
shall be analyzed, and compared to similar cases (if
the supporting warranty control office. Notify WARCO.
existent), to determine whether the damage was
accidental or intentional. Appropriate action shall be
taken to prevent recurrence of accidental or intentional
abuse through training, added precautionary and/or
handling and usage labeling or instruction, and
personnel disciplinary measures.
13. CLAIM PROCEDURES.
a. TAG FAlLED ITEMS. Failed warranty items
will immediately be tagged/identified to prevent
improper repair or use.
b. TAGS AND FORMS. See DA Pam 738-
750 for information pertaining to handling, processing
and filling out the following tags and forms:
(1) DA Form 2420-Exchange Tag.
(2) DA Form 2407-Maintenance request form.
(3) DA Form 5504-Maintenance request form.
14. FALSE RETURNS. In the event that it is
determined that a failure was not subject to the
guarantees described in this bulletin, Keco will be
reimbursed for any and all expenses incurred by the
Warranty Claim Action (WCA).
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