TB 9-4120-402-24
e. Contractor support. Those services that are to be
p. Serviceable. The condition of an item which may be
performed and those responsibilities that are placed
new or used that meets all the requirements and
upon the contractor by the government as specified in
performs the functions for which it was originally
the warranty contract/provisions. This support, which
intended.
may include such things as labor, parts, tools, training
technical packages, etc., will be used in support of the
q. Subcontractor. Any supplier, distributor, vendor or
warranted equipment during the specified warranty
firm that furnishes supplies or service to or for a prime
period.
contractor or another subcontractor.
f. Defect. Any condition or characteristic in any supplies
r. Turnaround time. That amount of time that is
or services furnished by the contractor under the contract
permitted for an item to be replaced/repaired by the
that is not in compliance with the requirements of the
contractor/maintenance repair facility and returned to the
contract.
user.
The time is measured from the time the
g. Failed Item. A part, component, or end item that fails
contractor/repair facility receives the request.
to perform its intended use.
h. False return rate. The return of suspected defective
s. Validation. The process by which the contractor
warranty items to the manufacturer that are eventually
shall test/measure the WTB to assure its accuracy as it
determined to be serviceable.
pertains to the warranty item(s).
I. Manufacturer's recall.
t.
Verification.
The process of determining the
accuracy and adequacy of the VWTB provided by the
(1) Safety recall. A manufacturer recalls an item to
contractor.
This process is performed by the
repair or replace a defective part or assembly which may
Government/user.
affect public safety.
u. WARCO. Warranty Control Offices established at the
(2) Service recall. A manufacturer recalls an item to
repair or replace a defective part or assembly which
General Support/Director of Industrial Operations Level,
does not affect the safe use of the item.
or equivalent, who serve as the intermediary between the
troops owning the equipment and the local dealer,
contractor, or manufacturer. All warranty claim actions
j. Primary damage. The damage suffered by a part,
will be processed through the WARCO.
component, or end item itself upon its failure.
k. Prime contractor. A party that enters into an
v. Warranty. A promise or statement of fact from a
agreement directly with the United States to furnish part
seller to a purchaser on the nature, usefulness, or
or all of a system.
condition of the supplies or performance of services to
I. Reimbursement. A written provision in a warranty
be furnished. The main purpose of a warranty in a
contract whereby the user may make the necessary
government contract is to outline the rights and
repairs, with or without prior approval of the contractor,
obligations of the contractor and the government for
and the Government will be reimbursed for the repair
defective items or services. It also serves to foster
parts and/or labor costs.
quality performance by the contractor but is not a
m. Repair. To restore an item to serviceable condition
substitute for an ad- equate quality assurance program.
without affecting the warranty.
w. Warranty claim. Action started by the equipment
n. Repairable. An item that may be reconditioned or
user for authorized warranty repair, replacement, or
economically repaired for reuse when it becomes
reimbursement made from the local dealer or
unserviceable.
manufacturer.
o. Secondary damage. The damage suffered by an
x. Warranty period. Time during which the warranty is
item because of a failure of another item within the same
in effect. Normally measured as the maximum number
configuration.
of years, months, days, miles, or hours used.
y. Warranty start date. The date the warranty is put
into effect.
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