TB 9-4120-402-24
11. NULLIFICATION.
14.
FALSE
RETURNS. In the event that it is
determined that a failure was not subject to the
guarantees described in this bulletin, Keco will be
a. Warranty Void If. This warranty will not apply to
reimbursed for any and all expenses incurred by the
supplies or parts that have been subject to:
Warranty Claim Action (WCA).
(1) Abuse
a.
The Submitting Government Unit May be
Penalized In One or All of the Following Ways.
(2) Misuse
(3) Neglect
(1) Cost of item
(4) Accident
(2) Loss of time
(5) Items that have been repaired, maintained or
(3) Nonavailability of air conditioner
altered in any way that has adversely affected
their condition.
b. Monitoring False Returns. False returns will be
monitored by the responsible activity, usually the
(6) Combat damage.
commodity command.
(7) Improper use or installation.(See TM 9-
15. REPORTING. Reporting or recording action on a
4120-402-14 for operation and installation
failed item shall be as specified in DA Pam 738-750 or
instructions).
DA Pam 738-751. Contractor unique forms shall not be
used.
12. ABUSE DETERMINATION. When damage to
warranted items is not obvious, but suspected to be the
16. STORAGE/SHIPMENT/HANDLING. See TM9-
result of abuse, the activity responsible for the equipment
4120-402-14 for storage and packaging information
shall carefully document the nature, extent, probable
pertaining to the total air conditioner.
cause, and estimated time and place of occurrence of
the damage. The documented data shall be analyzed,
a.
Component Packaging. Individual
and compared to similar cases (if existent), to determine
components must be carefully packaged in
whether the damage was accidental or intentional.
appropriate containers that will prevent damage
Appropriate action shall be taken to prevent recurrence
during shipment or storage.
of accidental or intentional abuse through training, added
precautionary and/or handling and usage labeling or
b. Shipment. Shipment of failed warranty
instruction, and personnel disciplinary measures.
items shall not be made without direct authority
from the supporting warranty control office.
13. CLAIM PROCEDURES.
Notify WARCO.
a. TAG FAILED ITEMS. Failed warranty items
will immediately be tagged/identified to prevent improper
repair or use.
b. TAGS AND FORMS. See DA Pam 738- 750
for information pertaining to handling, processing and
filling out the following tags and forms:
(1) DA Form 2420-Exchange Tag.
(2) DA Form 2407-Maintenance request
form.
(3) DA Form 5504-Maintenance request form.
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