TB 9-4120-403-24
d. Alterations/modifications. Alterations and modifications shall not be made unless expressly authorized or
directed by TROSCOM.
e. Warranty Card. A
warranty card with instructions will be
over packed with each air conditioner (see figure
2). Once the supplies/equipment have been placed in
Government use, the warranty card will be
filled out showing the
warranty start date and sent to the U.S. Army Troop Support Command (TROSCOM), ATIN: AMSTR-MEP, 4300
Goodfellow Blvd., St. Louis, MO 63120-1798, with a copy sent to the contractor.
6. Nullification.
a. Abuse. Abuse is the improper use, repair or handling of warranted equipment/items such that the warranty
may become void. This includes submission of equipment to conditions or environments other than those delineated in
TM 9-4120-403-14.
b. Abuse Determination. Where abuse is not obvious, the appropriate maintenance offices designated
representative shall make the determination as to whether the warranty applies. In the event the contractor disputes the
finding, the final determination will be made in accordance with the "Disputes" clause of the contract. When an item is
repaired, the warranty shall remain in effect for the balance of its term. When abuse is determined to be the cause of the
failure, no WCA is prepared.
c. Abuse avoidance.
When abuse (intentional or
unintentional) has been determined, the using activity shall
take positive and corrective measures to preclude future reoccurrence.
7. Claims procedures.
a. General. The Government will initiate Warranty Claim Action(s) (WCA) for warranted items and Quality
Deficiency Reporting (QDR) actions for systemic failures in accordance with (IAW) Department of the Army Pamphlet
(DA PAM) 738-750. The TROSCOM Warranty Control Office (WARCO), AMSTR-MEP will handle warranty claims that
are generated by using field units. The TROSCOM WARCO, in conjunction with the Contracting Officer, will generate
action with the contractor to resolve WCAs.
b. Using activity.
(1). Upon discovery of a failure by the using activity, in addition to preparing forms required to repair or
return the item IAW standard procedures, a determination of warranty status shall be made and procedures in
accordance with DA Pamphlet 738-750 followed to report the warranty claim. Failed items shall be tagged/identified (DA
Form 2402 Exchange Tag) to prevent improper repair or use.
(2). DA Form 2407, Maintenance Request is the required form for filling out warranty claim actions
(WCA's). The WCA will be completed and processed through the local WARCO IAW DA Pamphlet 738-750 and local
procedures. The local WARCO will forward a copy of the completed DA Form 2407, annotated with the warranty label
data of the unit, to USATROSCOM, Customer Feedback Center, ATTN: AMSTR-MOF, 4300 Goodfellow Blvd., St.
Louis, MO 63120-1798.
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