TB 9-4120-403-24
c. TROSCOM WARCO AMSTR-MEP. Upon receipt of a WCA, the TROSCOM WARCO will act through the
project contracting officer (PCO) to notify the contractor of the claim, and request reimbursement or repair/replacement
as indicated on the claim. A copy of the WCA will be supplied to the contractor.
e. Disposition.
(1). False Returns. In the event warranty items returned to the contractor appear to be serviceable, the
contractor will notify the TROSCOM WARCO which will in turn notify appropriate users to preclude reoccurrence.
(2). Receipts/Verification of Contractor Repairs. When the contractor repairs a failed item under
warranty, he will document the repair to TROSCOM.
f. Reimbursement for Army Repair. When the Army performs the authorized maintenance/ repair to return
failed warranty items to serviceable condition, the DA Form 2407 will be properly documented (IAW DA PAM 738-750)
and forwarded to the TROSCOM WARCO with information copies distributed IAW local procedures. The activity
performing the maintenance/repair (Unit or DS) will submit the WCA.
g. Claims Denials/Disputes. The local WARCO will normally resolve claims denials/
disputes at the using activity level. If the warranty claim cannot be resolved at the local level, TROS-
COM WARCO will be contacted for assistance.
h. Reporting. Reporting or recording actions taken on a failed warranty item shall be specified IAW DA PAM
738-750. Contractor-unique forms shall not be used.
8. Storage Shipping and Handling. Storage, shipment and handling requirements shall be IAW appropriate field
manuals (TMs, TBs, etc.). When unserviceable items are returned through supply channels, a copy of the WCA will be
placed in the package/container with the unserviceable item. Shipping container and documents should be marked
"Warranty exhibit". In all situations when repair or replacement requires transportation of the nonconforming or defective
item(s), shipping costs from line item delivery point to contractor's plant and return, shall be at the expense of the
contractor. Should it subsequently be determined by the contractor and the Government that the returned part or parts
were not defective through fault of the contractor, the Government will be liable to pay all above mentioned shipping
costs.
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