TB 9-4120-407-24
p. Serviceable. The condition of an item which
e. Contractor support. Those services that are
may be new or used that meets all the requirements and
to be performed and those responsibilities that are
performs the functions for which it was originally
placed upon the contractor by the government as
intended.
specified in the warranty contract/provisions.
This
support, which may include such things as labor, parts,
tools, training technical packages, etc., will be used in
q. Subcontractor.
Any supplier, distributor,
support of the warranted equipment during the specified
vendor or firm that furnishes supplies or service to or for
warranty period.
a prime contractor or another subcontractor.
f. Defect. Any condition or characteristic in any
r. Turnaround time. That amount of time that is
supplies or services furnished by the contractor under
permitted for an item to be replaced/repaired by the
the contract that is not in compliance with the
contractor/maintenance repair facility and returned to
requirements of the contract.
the user. The time is measured from the time the
contractor/repair facility receives the request.
g. Failed Item. A part, component, or end item
that fails to perform its intended use.
s. Validation. The process by which the contractor
shall test/measure the WTB to assure its accuracy as it
h. False return rate. The return of suspected
pertains to the warranty item(s).
defective warranty items to the manufacturer that are
eventually determined to be serviceable.
t. Verification. The process of determining the
accuracy and adequacy of the WTB provided by the
i. Manufacturer's recall.
contractor.
This process is performed by the
Government/user.
(1) Safety recall. A manufacturer recalls an
item to repair or replace a defective part or assembly
u. WARCO. Warranty Control Offices established
which may affect public safety.
at the General Support/Director of Industrial Operations
Level, or equivalent, who serve as the intermediary
(2) Service recall. A manufacturer recalls an
between the troops owning the equipment and the local
item to repair or replace a defective part or assembly
dealer, contractor, or manufacturer. All warranty claim
which does not affect the safe use of the item.
actions will be processed through the WARCO.
j. Primary damage. The damage suffered by a
v. Warranty. A promise or statement of fact from
part, component, or end item itself upon its failure.
a seller to a purchaser on the nature, usefulness, or
condition of the supplies or performance of services to
k. Prime contractor. A party that enters into an
be furnished. The main purpose of a warranty in a
government contract are to outline the rights and
agreement directly with the United States to furnish part
obligations of the contractor and the government for
or all of a system.
defective items or services. It also serves to foster
quality performance by the contractor but is not a
I. Reimbursement.
A written provision in a
substitute for an adequate quality assurance program.
warranty contract whereby the user may make the
necessary repairs, with or without prior approval of the
w. Warranty claim.
Action started by the
contractor, and the Government will be reimbursed for
equipment user for authorized warranty repair,
the repair parts and/or labor costs.
replacement, or reimbursement made from the local
dealer or manufacturer.
m. Repair. To restore an item to serviceable
condition without affecting the warranty.
x. Warranty period.
Time during which the
warranty is in effect.
Normally measured as the
n. Repairable. An
item
that
may
be
maximum number of years, months, days, miles, or
reconditioned or economically repaired for reuse when it
hours used.
becomes unserviceable.
y. Warranty start date. The date the warranty is
o. Secondary damage. The damage suffered by
put into effect.
an item because of a failure of another item within the
same configuration.
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