TB 9-4120-407-24
14.
FALSE RETURNS. In the event that it is
11.
NULLIFICATION.
determined that a failure was not subject to the
guarantees described in this bulletin, Keco will be
a. Warranty Void If. This warranty will not apply
reimbursed for any and all expenses incurred by the
to supplies or parts that have been subject to:
Warranty Claim Action (WCA).
(1) Abuse
a. The Submitting Government Unit May be
(2) Misuse
Penalized In One or All of the Following Ways.
(3) Neglect
(1) Cost of item
(4) Accident
(2) Loss of time
(5) Items
that
have
been
repaired,
(3) Nonavailability of air conditioner
maintained or altered in any way that has adversely
affected their condition.
b. Monitoring False Returns. False returns will
be monitored by the responsible activity, usually the
(6) Combat damage.
commodity command.
(7) Improper use or installation. (See TM 9-
15.
REPORTING. Reporting or recording action on
4120-407-14 for operation and installation instructions).
a failed item shall be as specified in DA Pam 738-750 or
DA Pam 751. Contractor unique forms shall not be
12.
ABUSE DETERMINATION. When damage to
used.
warranted items is not obvious, but suspected to be the
result of abuse, the activity responsible for the
16.
STORAGE/SHIPMENT/HANDLING. See TM9-
equipment shall carefully document the nature, extent,
4120-407-14 for storage and packaging information
probable cause, and estimated time and place of
pertaining to the total air conditioner.
occurrence of the damage. The documented data shall
be analyzed, and compared to similar cases (if existent),
a. Component Packaging. Individual components
to determine whether the damage was accidental or
must be carefully packaged in appropriate containers
intentional. Appropriate action shall be taken to prevent
that will prevent damage during shipment or storage.
recurrence of accidental or intentional abuse through
training, added precautionary and/or handling and usage
b. Shipment. Shipment of failed warranty items
labeling or instruction, and personnel disciplinary
shall not be made without direct authority from the
measures.
supporting warranty control office. Notify WARCO.
13.
CLAIM PROCEDURES.
a. TAG FAILED ITEMS. Failed warranty items will
immediately be tagged/identified to prevent improper
repair or use.
b. TAGS AND FORMS. See DA Pam 738750 for
information pertaining to handling, processing and filling
out the following tags and forms:
(1) DA Form 2402-Exchange Tag.
(2) DA Form 2407-Maintenance request form.
(3) DA Form 5504-Maintenance request form.
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