TB 9-6115-641-24
c. The Contractor is not obligated to correct or replace supplies if the facilities, tooling, drawings, or other
equipment, or supplies necessary to accomplish the correction or replacement have been made unavailable to
the Contractor by action of the Government. In the event that correction or replacement has been directed, the
Contractor will promptly notify the Contracting Officer, in writing, of the nonavailability.
d. The Contractor (Fermont) will be allowed ten (10) legal working days from the receipt of the warranty
claim form to process and validate the ATCOM WARCO warranty claims. The WARCO will be notified in
writing at the end of this 10 day period of the recommended action.
e. The following paragraphs describe the Prime Contractor's understanding of the warranty process and
responsibilities in handling a warranty claim.
(1)
Generator set fails.
User completes DA Form 2402, Exchange Tag.
NOTE
Prior to using DA Form 2407, read DA PAM 738-750 for detailed preparation instructions.
(2)
Using activity prepares and submits DA Form 2407, Maintenance Request, to ATCOM
WARCO.
(3)
ATCOM WARCO or the ATCOM Contracting Office notifies the Contractor that a failure has
occurred within 10 days after receipt of a failure notice from the using activity. Notification
should be sent to: Fermont, 141 North Avenue, Bridgeport, CT 06606, ATTN: Warranty
Claims.
(4)
Upon notification, the Prime Contractor will review the warranty claim and recommend one of
the following within 10 days after receiving the warranty claim:
(b) Return item for warranty replacement using Material Return Authorization number which
will be assigned by Fermont at the time the return decision is made.
(c) Return item for failure analysis and evaluation of warranty using Material Return
Authorization number.
(d) Item is not covered under warranty.
(5)
Upon notification by ATCOM WARCO that the item is to be returned to Fermont, the using
activity will package and return the item to Fermont at the address provided in paragraph 5e(3).
(6)The contractor shall repair or replace the warranted item within 90 days from the date when
both the WARCO notification and the item are received. The contractor shall promptly provide
all material, labor, facilities and tools needed to effect repairs and commence to repair/replace
such parts in accordance with published service/repair procedures.
(7)
Contractor shall notify an authorized Government representative upon receipt of the warranted
item to witness the opening of the warranted item shipping containers at that facility. The
Government representative will verify contractor actions concerning warranted/non-warranted
repair requirements of the item. If a Government representative is not available within 3
working days, the contractor may proceed and the 90 day turn-around-time will commence at
that time.
(8)
If the claim is not valid, the ATCOM WARCO will be notified and disposition instructions
requested.
(9)
Warranty Performance Reports will be prepared and submitted to ATCOM WARCO upon
request by the Contracting Officer or WARCO for as long as the warranty is in effect.
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