ARMY TB 9-6115-642-24
MARINE CORPS SI 09247A/09248A-24
(5)
Upon notification by ATCOM WARCO that the item is to be returned to Fermont, the using activity will
package and return the item to Fermont at the address provided in paragraph 5e(3).
(6)
The contractor shall repair or replace the warranted item within 90 days from the date when both the
WARCO notification and the item are received. The contractor shall promptly provide all material,
labor, facilities and tools needed to effect repairs and commence to repair/replace such parts in
accordance with published service/repair procedures.
(7)
Contractor shall notify an authorized Government representative upon receipt of the warranted item to
witness the opening of the warranted item shipping containers at that facility. The Government
representative will verify contractor actions concerning warranted/non-warranted repair requirements of
the item. If a Government representative is not available within 3 working days, the contractor may
proceed and the 90 day turn-around-time will commence at that time.
(8)
If the claim is not valid, the ATCOM WARCO will be notified and disposition instructions requested.
(9)
Warranty Performance Reports will be prepared and submitted to ATCOM WARCO upon request by
the Contracting Officer or WARCO for as long as the warranty is in effect.
6. Government Responsibilities/Identification. The Government activity responsible for administrative functions of
the warranty program is the U.S. Army Aviation and Troop Command, 4300 Goodfellow Blvd., St. Louis, MO 63120-
1798. Point of contact is AMSAT-A-WC. Business hours are 0700-1600 hours (Central). Telephone numbers are,
Commercial (314) 263-3425, Autovon (DSN) 693-3425. The following paragraphs describe the responsibilities of each
Government activity.
a. Government Maintenance. Failure to follow published maintenance procedures at the maintenance levels
specified in the appropriate technical manual could result in a warranty claim being declared invalid. The following
maintenance requirements must be performed:
(1)
Preventive Maintenance Checks and Services (PMCS). All PMCS requirements contained in the
Operator's Manual (TM 9-6115-642-10) and the Unit, Direct and General Support Maintenance
Manuals (TM 9-6115-642-24 and TM 9-2815-253-24).
(2)
Lubrication Order. All lubrication requirements are outlined in LO 9-6115-642-12.
(3)
Corrective maintenance for the equipment is given in TM 9-6115-642-24 and TM 9-2815-253-24 based
upon the approved Maintenance Allocation Chart (MAC).
Any deviations from the normal
maintenance and repair procedures is not authorized.
b. The owning unit is responsible for operating and maintaining the generator sets in accordance with the technical
manuals. All PMCS and lubrication order requirements must be met. In addition, all operating procedures will be strictly
followed while observing all warnings, cautions, and notes. Upon experiencing a warranty related failure, the owning unit
shall prepare the required documentation in accordance with paragraphs 4c(2) or 5e(2).
c. Warranty Control Office Responsibilities. The ATCOM WARCO, AMSAT-A-WC, will handle all warranty claims
generated by the field units with the exception of FMS customers. The WARCO will determine whether or not each claim
is a candidate for warranty consideration. The Government will initiate Warranty Claim Actions (WCA) for warranty items
and Quality Deficiency Reports (QDR) for systematic failures in accordance with DA PAM 738-750 and this Technical
Bulletin. The ATCOM WARCO will coordinate warranty claims with the ATCOM Contracting Officer as appropriate.
FMS customers will administer their own WCA and QDRs.
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