ARMY TB 9-6115-642-24
MARINE CORPS SI 09247A/09248A-24
(2)
returned to a functional condition by performing the necessary repair procedures in TM 9-6115-642-24
and TM 9-2815-253-24.
(3)
The Prime Contractor will identify warranty claims that are under investigation in the quarterly
Warranty Status Report, if supplied.
d. Abuse Avoidance. When abuse (intentional or unintentional) has been determined, a statement shall be made
by the abuse determination activity as to how abuse can be avoided in the future.
9. Claim Procedures. The following procedures provide instructions for processing warranty claims (refer to DA PAM
738-750).
a. Identification of Failed Items. Generator sets and components thereof that experience a warranty failure shall
be tagged/identified to prevent improper repair or use. Tag the generator set with an Exchange Tag, DA Form 2402 and
complete the Maintenance Request Form, DA Form 2407 (refer to DA PAM 738-750). There are no items requiring
special handling, storage, or shipment during the processing or warranty claims.
b. Disposition. Upon notification by ATCOM WARCO that the item is to be returned to the Prime Contractor, the
using activity will package and return the item directly to the Prime Contractor at the address noted in paragraph 4b(3) or
5e(3) as appropriate. A copy of the Maintenance Request Form, DA Form 2407 (refer to DA PAM 738-750) will be
forwarded with the failed item.
(1)
False Return (Libby Corporation). If, upon investigation, the returned generator set or item is found to
be serviceable, the Government unit submitting the return will pay shipping cost and will be charged
00.00 for contractor processing, testing, and administrative time. In addition, the using activity
should consider the down time of the affected generator set. False returns will be reported in the
quarterly Warranty Status Reports submitted by the contractor. These false returns will be monitored
by the ATCOM WARCO and corrective action will be taken.
(2)
False Return (Fermont Division). If, upon preliminary analysis of the component/part returned for
warranted repairs, the cause of the failure cannot be duplicated or verified and the item functions
within the required specifications, the contractor shall prepare an analysis report of the actions taken to
include a cost reimbursement proposal. This report/proposal shall be forwarded to the WARCO within
30 days after completion of the analysis for review/approval.
(3)
Receipts/Verification of Contractor Repairs. Upon receipt of the repaired components, the using
activity will review the accompanying documentation. The repaired part will be tagged by the Prime
Contractor service department. The using activity will also visually inspect the repaired part for
evidence of physical damage incurred during shipping. No item testing will be required to ensure that
the component was repaired properly. The Prime Contractor assumes all responsibility for testing after
repair.
(4)
Special Area Requirements. There are no special limitations or adjustments/changes required at
different commands, theaters, or locations.
c. Reimbursement for Army Repair. Reimbursement for Army repair is not authorized by this warranty.
d. Claim Denials/Disputes. Claim denials or disputes will be coordinated through the Prime Contractor Warranty
Administrator and the ATCOM WARCO.
e. Reporting. Reporting or recording action on a failed item shall be as specified in DA PAM 738-750. Contractor
unique forms shall not be used.
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