TB 9-2320-360-14
(4) Provide warranty claim acknowledgment/
c. When the contractor receives written
notification requiring contractor repair, they will have
closeout letters.
the option:
(5) Ensure the contractor performs in
accordance to the terms of the contract.
(1) to correct the supplies in the field, or
(2) return the vehicle or parts to the
b. Owning Unit Responsibilities
contractor's designated facility for correction.
(1) identify defects/failures and verify the
When the contractor corrects the supplies, all
defects/failures are warrantable.
labor involved shall be borne by the contractor.
(2) Submit warranty claims, using DA Form
Additionally, the contractor shall arrange and bear all
2407 and DA Form 2407-1 or DA Form 5504 and DA
transportation costs of the supplies to their facility and
Form 5504-1 through channels to the supporting
return to user.
repair facility.
d. The contractor, within five (5) working days of
(3) Tag and retain (in accordance with DA
receiving such notice, shall notify the warranty
Pam 738-750 and this TB) parts, pieces of parts,
claimant by telephone as to the method of correction,
and/or assemblies removed at the owning unit level
dates work is to be performed, and by whom. At that
and as a result of a warrantable defect/failure and/or
time, the contractor will provide a notification number
correction.
to track all activity.
c. Support Repair Facility Responsibilities
e. The contractor has the right to inspect any
(1) identify defects/failures as warrantables
defective supplies, wherever located, within 30 days
(if owning unit has not already identified them). Verify
of notification of warranty claim for the purpose of
defects/failures are warrantable.
(2) Review, process, and submit valid
5. Government Responsibilities. The Major Sub-
warranty claims to the local WARCO if the DA Form
ordinate Command for the HET Tractor is the U.S.
2407 and DA Form 24071 or DA Form 5504 and DA
Army TankAutomotive Command (TACOM), Warren,
Form 5504-1 is complete and correctly filled out.
Ml 483975000. TACOM is responsible for manag-
ing and implementing the warranty.
(3) Reject invalid warranty claims or request
additional information for incomplete and incorrect
Warranty claims will be reported to:
claims.
Commander, USA TACOM
(4) Coordinate with the owning unit and
Attn: AMSTAMMAP
Warren, Ml 48397-5000
decide which option for repair is desired to correct
warrantable defect/failure.
Telephone: DSN 786-7537
Commercial: (313) 574-7537
(5) Depending on which repair option is
chosen, provide labor as required to accomplish the
Warranty claims may be datafaxed to:
warrantable repairs.
USA TACOM
Attn: AMSTAMMAP
(6) Tag and retain (in accordance with DA
Pam 738750 and this TB) all parts, pieces of parts,
Telephone: DSN 786-8231
and/or assemblies removed as a result of the
Commercial: (313) 574-8231
warrantable defect/failure and/or correction.
a. TACOM Responsibilities
d. Local Warranty Control Office (WARCO)
(1) Verify, review, process, and, if valid and
Responsibilities
complete, submit claims to the contractor.
(1) Verify, administer, and process warranty
(2) Reject claims that are not valid and send
claims which are forwarded to the TACOM WARCO
them back to the local WARCO with a short
(in accordance with DA Pam 738-750).
explanation of why the claim is rejected.
(3) Request additional information for
incomplete claims.