TB 5-3810-306-14
The caller should be prepared to provide: (1) name, (2)
defects or failures resulting from:
AUTOVON and commercial telephone numbers, (3)
a.
Failure to perform prescribed maintenance.
complete unit designation, (4) identification of vehicle to
include serial numbers, (5) NSN of end item, (6) a brief
b.
Misuse or abuse of supplies.
description of the problem and (7) the contract number
8.
Claim Procedures.
(see paragraph 3).
a. The procedures for reporting warranty
a. Government
Maintenance.
The
claims are found in DA PAM 738-750.
Detailed
provisions of the warranty allow the Government to
procedures are outlined in paragraph 5 of this bulletin.
perform corrective maintenance on warranty items. The
Responsibilities of the MACOM are found in AR 700-139.
maintenance functions and levels that may perform
these functions on warranty items are listed in
b. The Warranty Coordinator will provide the
Maintenance Allocation Chart (MAC).
Explanations
following information when reporting a warranty claim:
covering evacuation, ship-ping, and handling are
(1) Name, location and commercial phone
contained in paragraph 4, 9 and 10.
number of the Warranty Coordinator.
b. Warranty Control Office (WARCO)
(2) Designation and location of the unit
Responsibilities. All warranty claims will be processed
filing the claim.
through the WARCO as outlined in AR 700-139 and DA
PAM 738-750.
(3) Serial Number, NSN and USA
registration of the Crane upon which the claim is filed.
c. Army 011 Analysis Program (AOAP). The
Army Oil Analysis Program (AOAP) laboratory
(4) The acceptance date for the vehicle as
recommendation to change oils and filters will apply.
annotated on the DD Form 250, Material Receiving and
However, oil and filter changes will not exceed the
Inspection Report.
change interval (hours) established by the manufacturer
(5) Full description of the problem.
during the warranty period. (refer to TB 43-0210).
(6) Date problem was identified.
d. Alterations /Modifications.
Alterations
and modifications shall not be made unless expressly
(7) Applicable circumstances which may
authorized in writing by: Commander, U.S. Army Tank-
have led up to the problem.
Automotive Command, ATTN: AMSTA-MVB, Warren, Ml
48397-5000.
(8) Cage number description of each
failure or defective part.
c. The manufacturer shall be notified in
6.
Design/Performance Specifications.
A
writing, utilizing DA Form 2407, (copy #3) or DA Form
warranty data plate shall be affixed to each crane and
5504 (Copy #3) for Standard Army Maintenance System
each component which has an extended warranty. The
(SAMS) users and units supported by SAMS users,
following specifications apply to the data plate.
following discovery of a defect or lot defect in the sup-
plies. This shall constitute formal notification of warranty
claim and initiate the time period for manufacturer
a. The data plate shall measure 3" X 4" and
responsibility and action under this warranty clause. This
shall be mounted in clear view of the operator.
notification shall include but not be limited to furnishing of
the applicable equipment serial number, operating hours
b. It shall list the National Stock Number
or miles on the equipment, part number
(NSN) and the Commercial and Government Entity
(CAGE).
c.
The date the warranty starts by year and
month.
d.
The date the warranty expires by year and
month.
7.
Nullification. Warranty provisions do not apply
to
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