TB 5-3810-306-14
or NSN of the defective part, and circumstances
c.
Date of each claim.
surrounding the defect(s). At this time, the manufacturer
will further be informed whether the Government has
d.
Total dollars (broken out between parts and
elected to: (1) correct the defect or lot defect itself, or: (2)
labor).
direct the manufacturer to correct the defect or lot defect.
e. Contract number(s). The warranty claim
9.
Identification of Failed Item. Any component,
shall be documented and submitted on DA Form 2407 or
part, or assembly under warranty that fails during the
DA Form 5504 for SAMS users, and units supported by
warranty period becomes a warranty claim exhibit. All
SAMS users through the WARCO to: Commander, U.S.
exhibits will carry a DA Form 2402 marked "Warranty
Army Tank-Automotive Command, ATTN: AMSTA-MW,
Exhibit".
Warren, MI 48397-5000.
10.
Disposition.
The Government shall retain
12.
Claim/Denial Disputes. All denials or disputes
defective supplies for thirty (30) days, following formal
will be handled at TACOM.
notification to contractor. If instructions are not received
within the thirty (30) day period, the Government will
13.
Reporting. Reporting or recording action on a
dispose of defective parts.
failed item shall be as specified in DA Form 738-750.
a. False Returns. In the event of a warranty
Contractor unique forms shall not be used.
claim, where it is later determined the supplies were not
defective, the contractor shall submit a claim to the
14.
Storage/Shipment/Handling.
contracting officer for an equal adjustment of the contract
price. False returns will be monitored by TACOM.
a.
Storage. Not applicable.
b. Receipts/Verification
of
Contractor
b.
Shipment.
See paragraph 4d.
of this
Repairs. When supplies are submitted for contractor
bulletin.
repair, the Government activity shall: (1) provide
contractor with point of contact; (2) obtain location, name
c.
Handling.
See paragraph 4d.
of this
and telephone number of the contractor's representative
bulletin.
for any required follow-up purposes; (3) the Government
activity shall inspect all supplies after completion of
15.
Referenced Documents.
repair(s) by the manufacturer to determine what
service(s) were performed and/or what supplies were
AR 700-139 Army Warranty Program.
furnished. A copy of the contractor's repair order should
be submitted with copy two (2) of DA Form 2407. This is
DA Form 2402 Exchange Tag.
required for problem trend evaluation by the National
Maintenance Point (NMP) and must be identified on copy
DA Form 2407 Maintenance Request (claim
two (2) of DA Form 2407 annotated "for information
form).
only".
DA PAM 738-750 The Army Maintenance
II.
Reimbursement
for
Army
Repair.
Management System (TAMMS).
Reimbursement actions to support a warranty claim shall
be documented and include the following information:
DA Form 5504 Maintenance Request.
a.
Claim number.
DA Form
5504-1
Maintenance
Request
Continuation Sheet.
b.
Unit Identity Code (UIC) of each claim.
DD Form 250 Material Inspection and Receiving
Report.
TB 43-0210 The Army Oil Analysis Program.
5
