TB 9-2300-295-15/15
DEPARTMENT OF THE ARMY TECHNICAL BULLETIN
WARRANTY PROCEDURES
FOR
M911, TRUCK TRACTOR, COMMERCIAL HEAVY
EQUIPMENT TRANSPORTER (C-HET)
(NSN 2320-01-025-3733)
Headquarters, Department of the Army, Washington, DC
5 October 1977
REPORTING OF ERRORS
You can help improve this bulletin by calling attention to errors and by recommending
improvements and stating your reasons for the recommendations. Your letter or DA
Form 2028 (Recommended Changes to Publications and Blank Forms) should be
mailed direct to Commander, US Army Tank-Automotive Materiel Readiness Com-
mand, ATTN: DRSTA-MTP, Warren, MI 48090. A reply will be furnished direct to you.
Section I. INTRODUCTION
1. Warranty Identification. The manufacturer of the
implementing the general guidelines of this bulle-
M911 Truck Tractor is the Oshkosh Truck Corpora-
tin, should be established at a feasible level to in-
tion (414-235-9150; TWX-910266-1066). The vehicle
sure that the procedures of this bulletin are fol-
is covered by a standard commercial warranty by
lowed. This is important so that the Government,
Oshkosh. The diesel engine and automatic trans-
and the user, can realize the benefits that the vehi-
mission are further covered by Detroit Diesel and
cle warranty was intended to provide. Further, to
Allison Corporations, through Oshkosh Corpora-
the extent possible, a single unit within a pre-
tion.
determined area should be designated as the point
of contact and/or evacuating unit for that area.
2. Purpose. There are certain procedures that must
Ideally, the number of different persons/units con-
be followed by the user, to insure that the war-
tacting the contractor or a dealership should be
ranty claim system, agreed upon by the Govern-
kept to a minimum.
ment and the contractors, functions properly.
b. Full cooperation between the manufacturers,
Therefore, the purpose of this bulletin is to tell you,
or their representatives, and the user is strongly
generally, what the warranty provisions of the
desired. Do not get involved in warranty disputes.
M911 Truck Tractor are, provide you with specific
Follow your local SPO and the procedures of this
instructions detailing how to secure the services
bulletin when you feel that there is sufficient evi-
and/or parts covered by the warranty, and to show
dence that a warrantied part is defective and that
you how to process warranty claims for the ser-
replacement parts and/or services or reimburse-
vices and/or parts.
ment is due the Government. All disputes will be
3. Guidance. This bulletin serves as a general guide.
handled by the National Maintenance Point
It applies to users of the M911 Truck Tractor
(NMP), the HET Product Manager, and the Gov-
worldwide.
ernment Contracting Officer, in conjunction with
a. Local standard operating procedures (SOP),
the contractor,
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