Section II. PROCEDURES
4. Implementation. In seeking remedies from the
items. Also, prepare a DD Form 2765 (Request for
I s s u e or Turn-in) for each item and process
manufacturer's, for warranted defects, the Gov-
ernment may elect to do the work or have the
through the supply channels, so that the same
contractor do the work. This option is designed to
demand history is perpetuated through the supply
give flexibility to obtain needed repairs through
system. The system needs this information to in-
minimum efforts and minimum vehicle downtime.
sure that these items are available when you need
In making this option, as a minimum, considera-
them again.
tion must be given to the nature of the problem, the
f. If a dispute arises, forward a prepared DA
immediate capability to remedy the problem, the
Form 2407 in accordance with section IV, and a
size of the contractor dealership in the immediate
copy of your telephone contact record and wait for
area, the distance of the dealership from the
further instructions.
evacuating point, etc. The course of action is dif-
6. Expedited Handling of Claims. When you desire
ferent depending upon the option selected.
to make the repairs yourself, take the following
5. Normal Handling of Claims. When you desire the
actions:
contractor to make the repairs, take the following
a. Notify the Oshkosh Corporation of your desire
actions:
to make the repairs. This notification MUST BE
a. Under the provisions of your local SOP, con-
IN WRITING and must clearly state the nature of
tact the Oshkosh Truck Corporation via telephone.
the problem. You may make initial contact via
Clearly state the nature of the problem and the
telephone, as required. Further, your written
name and location of the dealership closest to you,
notice must be furnished to Oshkosh Corporation
if known. This contact should be made im-
within 30 days after you discover the defect. Send
mediately, but not later than 30 days after you
the notification to:
discover the defect. Initial contact with the
Oshkosh Truck Corporation
Oshkosh Corporation instead of the dealership, is
370 Waukau Avenue
ATTN: Product Service Department
necessary to insure prompt response and full coop-
Oshkosh, WI 54901
eration from the nearest dealership capable of cor-
b. Oshkoch Corporation has 10 days after receipt
recting the defect. Prepare a written record of your
phone contact with Oshkosh Corporation, record-
of your written notification to reply, with a written
recommendation stating the action(s) required to
ing the date and time of the contact, and the name
remedy the problem. DO NOT MAKE REPAIRS
of the Oshkosh representative contacted.
b. Oshkosh will make all arrangements with the
U N T I L THE RECOMMENDATION IS RE-
CEIVED.
dealership for receipt, inspection, and repair of the
c. If you agree with the recommendation, pro-
vehicle. Oshkosh Corporation will phone appro-
ceed with the contractor's instructions. Prepare
priate instructions to you relative to the evacua-
and forward a DA Form 2407, in accordance with
tion of the vehicle to the dealership within 2 work-
section IV, after work is completed.
ing days after your initial phone contact with
d. If you don't agree or if a dispute arises, prepare
them. DO NOT ATTEMPT TO MAKE THE RE-
and forward a DA Form 2407 in accordance with
P A I R S . WAIT FOR INSTRUCTIONS FROM
section IV, and wait for instructions.
OSHKOSH CORPORATION.
e. If you don't hear from Oshkosh within a
c. Deliver the vehicle to the dealership per
reasonable length of time after dispatch of your
Oshkosh's instructions. Obtain a copy of the deal-
written notification, forward a copy of your origi-
ership job order, and retain it as evidence of a
nal notification with a cover letter, to:
warranty claim. This receipt will be proper notifi-
Commander
cation by the Government that you have a claim.
US Army Tank-Automotive Materiel
d. If no dispute arises and your vehicle is re-
Readiness Command
paired to your satisfaction, you will forward a pre-
ATTN: DRSTA-MTC
pared DA Form 2407 (Maintenance Request) in
Warren, MI 48090
accordance with section IV, and a copy of your
In addition, forward a copy of your original notifi-
telephone contact record. The warranty claim at
cation, with a complete information package, to:
your level is now closed.
Commander
e. Get a copy of the warranty repair order listing
US Army Tank-Automotive Materiel
the replaced parts from the dealership that made
Readiness Command
the repairs. Use this list to establish and maintain
ATTN: DRCPM-HTL
a current demand history on each of the replaced
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