TB 9-2300-295-15/24
notification is not received in 60 days the user activity will dispose of the defective parts in accordance with appropriate
regulations.
9. Receipts/Verifications. When vehicles are submitted for repair to the nearest authorized Chevrolet dealer, the user
activity shall:
a. Request the approximate turnaround time, the extent of the problem and any estimated costs which may be
incurred.
b. Provide dealer with user point of contact.
c. Obtain location, name and telephone number of the authorized Chevrolet dealer for any required follow-up
purposes.
d. Attach copy of Chevrolet dealer repair order to the completed DA Form 2407 warranty claim and mail to
Commander, U.S. Army Tank-Automotive Command, ATTN: AMSTA-MW, Warren, Michigan 48397-5000. This form will
be used for historical data purposes.
10. Claim Denials and Disputes. If you need further assistance in preparing the warranty claim, or you are having a
problem in obtaining services and/or repairs contact either TACOM POC listed in paragraph 5 or use the TACOM
Warranty Hotline, AUTOVON 786-7889, Commercial (313) 574-7889. For technical assistance contact the Chevrolet
CUCV Warranty Office (CONUS only) at 1-800-255-3301. If Chevrolet does not honor the claim, or if Chevrolet requests
an exhibit, TACOM will notify the user. If an exhibit is requested, TACOM will give appropriate instructions. If the claim is
not honored after the first submission, the user may appeal through any Chevrolet Field Representative for resolution. If
the user is still not satisfied, then the user may appeal by letter or message to the TACOM, Warranty Coordinator Office,
AMSTA-MW. This correspondence must describe the circumstances and the rationale for appeal. If the appeal is still not
honored, TACOM will advise the user, or at TACOM's discretion will pursue the claim to its ultimate legal resolution. If in
any of these steps, the claim is approved, the U.S. Army is reimbursed as previously described.
11. Storage/Shipping/Handling.
11.1 Storage. See para 3.1(a).
11.3 Handling. Not applicable.
12. References.
AR 702-13
DA PAM 738-750
LO 9-2320-289-12
TB 43-0210
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