TB 9-2300-366-15
(4) Act as a liaison between local dealers
nishing the equipment serial number, operating hours,
and the Army.
part number or NSN of the defective part and circum-
stances surrounding the defect(s). At this time, the
e . Alterations/Modifications.
contractor will further be informed whether the
Alterations/modifications shall not be applied unless
owning unit has elected: (1) to correct the defect
authorized by TACOM.
themselves or; (2) to direct the contractor to correct
the defect. Upon completion of contractor repair,
f. Army Oil Analysis Program (AOAP). The
forward completed warranty claims (Information
manufacturers lubrication and service intervals must
Only) to TACOM.
be followed. Only after the warranty has expired will
AOAP apply to this equipment, unless oil sample
Additionally, the local WARCO will forward claims to
results indicate the oil and filter of an assembly
TACOM utilizing DA Form 2407 for any warrantable
should be changed "PRIOR" to the manufacturer's
repairs (parts and/or labor) accomplished by the
service interval. Sampling intervals for AOAP will be
owning unit which requires contractor reimbursement
published in TB 43-02 10 (if applicable).
to the Government.
c. The contractor shall reimburse the Govern-
6. Warranty Data Plate.
ment for the cost of labor and/or replacement parts
a. All vehicles will have a warranty data plate.
involved in the Government correction of the defect.
The cost of labor involved shall be computed at the
The contractor is required to mount this data plate
within clear view of the operator.
rate of .00 per hour multiplied by the actual
number of labor hours, not to exceed the labor hours
b. When the vehicle is received, the owning
in the FMTV Maintenance Allocation Chart (MAC).
The reimbursement costs for parts shall be estab-
unit should locate the warranty data plate and check
lished based upon the prices set forth in the Unit of
the warranty start date with date shown on the
Issue price of the Army Master Data Files at the time
applicable DD Form 250 Material Inspection and
of warranty claim. Furthermore, the owning unit may
Receiving Report. If these dates differ, disregard the
direct the contractor to provide the replacement parts
data plate. The date shown on the DD Form 250 is
that prove to be defective within the warranty period,
the date to be used as a warranty start date.
without cost to the Government, directly to their
location. The contractor shall furnish replacement
7 . Claim Procedures.
parts within ten (10) working days after receipt of
written claim notification. Warranty claims for
a. The procedures for reporting warranty
reimbursement in which the combined labor and
claims are found in DA PAM 738-750 and this
repair parts costs do not exceed 0.00 for any GS
bulletin. Responsibilities of the Major Army Com-
part failure shall not be processed.
mand (MACOM) are found in AR 700-139 Army
Warranty Program, Concepts and Policies. Units
d . Identification of Failed Items. Failed war-
should use DA Form 2407 and DA Form 2407-1 for
ranty items shall be tagged/identified to prevent
making warranty claims. It is very important to fill in
improper repair or use. Documents that describe the
the blocks on the forms as accurately as possible.
use of DA Form 2402 Exchange Tag and DA Form
2407 Maintenance Request shall be referenced.
b. The contractor shall be notified in writing,
Items requiring special handling, storage or shipment
utilizing DA Form 2407 by the local WARCO follow-
during the processing of claims shall be identified.
ing the discovery of a defect in supplies which
requires contractor repair and/or replacement parts.
e . Disposition. The repair activity shall retain
This shall constitute formal notification of a warranty
defective supplies for thirty (30) working days
claim and initiate the time period for contractor
following receipt of acknowledgment of a warranty
responsibilities and action under the warranty. This
claim from TACOM or contractor. If receipt of
notification shall include, but not be limited to fur-
7