7. Contractor Responsibilities.
a. TACOM will:
a. Government Correction. When the owning unit
a. Verify, review, process and if valid and
has elected to perform corrective action, the Contractor
complete, submit claims (reimbursable and /or
will ship all replacement parts required to affect
disputes) to the Contractor.
correction within 3 calendar days of notification. If the
Contractor is unable to meet the 3 calendar days, the
b. Reject claims that are not valid and send
repair site will be notified of any delay and the
them back to the local WARCO with a short
anticipated ship date. CONUS requirements, including
explanation of why the claim is rejected.
Alaska and Hawaii, will be shipped to the repair
location. OCONUS requirements will be shipped to a
c. Request additional information for
Government provided APO or CONUS Port of
Embarkation. The Contractor shall reimburse the
Government for the cost of labor involved in
d. Provide warranty claim
Government correction. Labor will be calculated at the
acknowledgement/closeout letters and/or
current fiscal years labor rate for the maintenance level
parts/assemblies disposition instructions to the
identified in the Maintenance Allocation Chart (MAC)
multiplied by the actual number of labor hours
incurred, not to exceed the labor hours in the MAC.
e. Ensure the Contractor performs in
The Government will notify the Contractor in writing via
accordance with the terms of the contract.
DA Form 2407 for the reimbursement required.
b. Equipment owning unit will:
b. Contractor Correction. When the owning unit
has directed the Contractor to correct the Supplies, the
a. Identify defects/failures and verify that the
Contractor will furnish all material required to correct
defects/failures are warrantable.
the defective supplies. The Contractor will complete
repairs on site or at an approved repair facility, and will
b. Submit warranty claims, using DA Form
maintain an overall repair time equal to 5 calendar
2407 and DA Form 2407-1 or DA Form 5504
days or less from the notification date.
Maintenance Request through channels to the
supporting repair facility.
c. Defective Parts. The Contractor has the right to
inspect parts found to be defective and will be allowed
c. Tag and retain, pieces of parts and/or
to take possession of failed parts following their
assemblies removed at the owning unit level
replacement. All freight charges for the return of
and as a result of a warrantable defect/failure
defective/failed parts are the responsibility of the
and/or correction, in accordance with DA PAM
738-750 The Army Maintenance Management
System (TAMMS) and this Technical Bulletin.
8. Government Responsibilities. The Major
Subordinate Command for the M1078A1 Series, 2-1/2
Supporting repair facility will:
Ton, 4X4, Medium Tactical Vehicles (MTV) is the U.S.
Army Tank-automotive and Armaments Command
a. Identify defects/failures as warrantable (if
(TACOM), Warren, MI 48397-5000. TACOM is
owning unit has not already identified them).
responsible for managing and implementing the
Verify defects/failures are warrantable.
warranty. Warranty claims will be reported to:
b. Review, process, and submit valid warranty
claims to the local WARCO if the Maintenance
Request is complete and correctly filled out.
U.S. Army Tank-automotive and Armaments
c. Reject invalid warranty claims or request
additional information for incomplete and
Rock Island, IL 61299-7630
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