TB 9-2300-426-15
d. Coordinate with the owning unit and decide
which option for repair is desired to correct the
b. The Contractor may be notified in writing via
warrantable defect/failure.
their website (www.tvsonlinesupport.com),
electronic mail (tvswarranty@ssss.com), or
e. Depending upon which repair option was
telephonically (1-800-221-3688), followed up in
selected (Government or Contractor repair),
writing by DA Form 2407 or DA Form 5504 from
provide labor and Contractor furnished parts to
the local WARCO following the discovery of a
accomplish the warrantable repairs.
defect in supplies which requires
Contractor/Vendor repair and/or replacement
f. Tag and retain (in accordance with DA PAM
parts. This shall constitute formal notification of
738-750 The Army Maintenance Management
a warranty claim. The notification shall include
System (TAMMS) and this Technical Bulletin) all
parts, pieces or parts and/or assemblies removed
Technical Bulletin. At this time, the Contractor
as a result of warrantable defect/failure and/or
will further be informed whether the owning
correction.
unit has elected: (1) to correct the defect
themselves or; (2) to direct the Contractor to
d. Local WARCO will:
correct the defect. Upon completion of
Contractor/Vendor repair, forward completed
a. Verify, administer, and process warranty claims
warranty claims (Information Only) to TACOM.
to the TACOM WARCO (in accordance with DA PAM
Additionally, the local WARCO will forward
738-750 The Army Maintenance Management
claims to TACOM utilizing DA Form 2407 or DA
System (TAMMS) and this Technical Bulletin).
Form 5504 for any warrantable repairs
accomplished by the owning unit which requires
b. Act as a liaison with the owning unit, the
Contractor reimbursement to the Government.
Contractor, supporting repair facility, and TACOM.
c. The Contractor shall reimburse the
c. Notify the owning units of all warranty claim
Government for the cost of labor involved in the
acknowledgements/closeouts, information and/or
Government correction of a defect. The cost of
instructions received from TACOM or the
labor involved will be computed at the current
Contractor.
Fiscal Years labor rate for the maintenance
level identified in the Maintenance Allocation
d. Act as a liaison between local dealers and the
Chart (MAC) multiplied by the number of actual
Army.
hours incurred, not to exceed the labor hours in
the MAC. The Contractor shall ship
e. Alterations/Modifications.
replacement parts for Government correction in
Alterations/modifications shall not be applied
unless authorized by TACOM.
d. Identification of Failed Items. Failed
f.
Lubrication and Service. The manufacturer's
warranty items shall be tagged/identified to
lubrication and service intervals must be followed
prevent improper repair or use and must
at all times.
identify the vehicle number and mileage from
the vehicle which they were removed.
9. Claim Procedures.
Documents that describe the use of DA Form
2402 Exchange Tag and DA Form 2407
a. The procedures for reporting warranty claims
Maintenance Request shall be referenced.
are found in DA PAM 738-750 The Army
Items requiring special handling, storage or
Maintenance Management System (TAMMS) and
shipment during the processing of claims shall
this Technical Bulletin. Responsibilities of the
be identified.
Major Army Command (MACOM) are found in AR
700-139 Army Warranty Program, Concepts and
e. Disposition. The repair activity shall return
Policies. Units should use DA Form 2407 or DA
defective supplies to the Contractor's
Form 5504 for making warranty claims. It is very
representative or ship them back at the
important to fill in the blocks on the forms as
Contractor's expense using the replacement
accurately as possible.
part carton/container.
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