TB 9-2300-427-15
9. Claim Procedures.
b. Review, process, and submit valid warranty
claims to the local WARCO if the Maintenance
a. The procedures for reporting warranty
Request is complete and correctly filled out.
claims are found in DA PAM 738-750 The Army
Maintenance Management System (TAMMS)
c. Reject invalid warranty claims or request
and this Technical Bulletin. Responsibilities of
additional information for incomplete and incorrect
the Major Army Command (MACOM) are found
claims.
in AR 700-139 Army Warranty Program,
Concepts and Policies. Units should use DA
d. Coordinate with the owning unit and decide
Form 2407 or DA Form 5504 for making
which option for repair is desired to correct the
warranty claims. It is very important to fill in
warrantable defect/failure.
the blocks on the forms as accurately as
possible.
e. Depending upon which repair option was
selected (Government or Contractor repair),
The Contractor may be notified in writing via
provide labor and Contractor furnished parts to
their website, (www.tvsonlinesupport.com),
accomplish the warrantable repairs.
electronic mail (tvswarranty@ssss.com), or
telephonically (1-800-221-3688), followed up in
f. Tag and retain (in accordance with DA PAM
writing by DA Form 2407 or DA Form 5504 from
738-750 The Army Maintenance Management
the local WARCO following the discovery of a
System (TAMMS) and this Technical Bulletin) all
defect in supplies which requires
parts, pieces or parts and/or assemblies removed
Contractor/Vendor repair and/or replacement
as a result of warrantable defect/failure and/or
parts. This shall constitute formal notification of
correction.
a warranty claim. The notification shall include
d. Local WARCO will:
Technical Bulletin. At this time, the Contractor
will further be informed whether the owning
a. Verify, administer, and process warranty claims
unit has elected: (1) to correct the defect
to the TACOM WARCO (in accordance with DA PAM
themselves or; (2) to direct the Contractor to
738-750 The Army Maintenance Management
correct the defect. Upon completion of
System (TAMMS) and this Technical Bulletin).
Contractor/Vendor repair, forward completed
warranty claims (Information Only) to TACOM.
b. Act as a liaison with the owning unit, the
Additionally, the local WARCO will forward
Contractor, supporting repair facility, and TACOM.
claims to TACOM utilizing DA Form 2407 or DA
Form 5504 for any warrantable repairs
c. Notify the owning units of all warranty claim
accomplished by the owning unit which requires
acknowledgements/closeouts, information and/or
Contractor reimbursement to the Government.
instructions received from TACOM or the
Contractor.
c. The Contractor shall reimburse the
Government for the cost of labor involved in the
d. Act as a liaison between local dealers and the
Government correction of a defect. The cost of
Army.
labor involved will be computed at the current
Fiscal Years labor rate for the maintenance
e. Alterations/Modifications.
level identified in the Maintenance Allocation
Alterations/modifications shall not be applied
Chart (MAC) multiplied by the number of actual
unless authorized by TACOM.
hours incurred, not to exceed the labor hours in
the MAC. The Contractor shall ship
f.
Lubrication and Service. The manufacturer's
replacement parts for Government correction in
lubrication and service intervals must be followed
at all times.
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