TB 9-2350 -314-20-2-3
d. When repair or replacement requires transportation of the nonconforming or defective items,
transportation will be funded by the contractor assuming that proper return procedures are followed.
Refer to paragraphs 6 and 7.
e. This TB provides information on manufacturer's warranties for PDFCS components. The warranty
period must be verified by component serial number on the Army Electronic Product Support (AEPS)
website. The website URL is AEPS.RIA.ARMY.MIL.
f. To obtain warranty service, the user must contact NG at (310) 764-3718, 0800 to 1700 PT or via
email on the AEPS website, to request a Return Material Authorization (RMA). For information that you
will be required to provide to obtain a RMA, see paragraph 6b.
g. If you have difficulty with the warranty process, please contact the local TACOM LAR or the
TACOM item manager, Kristi Jacobs at DSN 793 -5151, Commercial (309) 782-5151. For the PDU,
contact the local CECOM LAR or the CECOM item manager, Richard Burton at DSN 992-0389,
Commerc ial (732) 532-0389 or Lawrence Arthur at DSN 992-4080, commercial (732) 532 -4080.
2. EXPLANATION OF TERMS.
a. Abuse. The improper use, repair, or handling of warranted items in such a manner that the
warranty may become void.
b. Defect. Any condition or characteristic in any supplies or services furnished by the contractor under
the contract that is not in compliance with the requirements of the contract.
c. Failed Item. A part, component, or end item that fails to perform its intended use.
d. Improper Use. The improper use, repair, or handling of items in such a manner that the warranty
may become void.
e. No Evidence of Failure (NEOF). The return of suspected defective warranty items to the
manufacturer that are eventually determined to be serviceable.
f. Repair. To restore an item to serviceable condition without affecting the warranty.
g. Return Material Authorization (RMA). A contractor number assigned for return of unserviceable
warranted item(s).
h. Serviceable. The condition of an item that may be new or used that meets all the requirements and
performs the functions for which it was originally intended.
i. Warranty. A promise or statement of fact from a seller to a purchaser on the nature, usefulness, or
condition of the supplies or performance of services to be furnished. The main purposes of a warranty in
a government contract are to outline the rights and obligations of the contractor and the government for
defective items and services. It also serves to foster quality performance by the contractor, but it is not a
substitute for an adequate quality assurance program.
j. Warranty Claim. Action started by the equipment user for authorized warranty repair or
replacement from the manufacturer.
k. Warranty Period. Time during which the warranty is in effect and normally measured as the
maximum number of years, months, and days used. This information can be found on the AEPS website.
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