TB 9-2835-255-12
(1) to correct the supplies in the field, or
(2) Submit warranty claims, using DA Form 2407,
DA Form 2407-1, or DA Form 5504, or DA Form 5504-1
(2) return the vehicle or parts to the contractors
through channels to the supporting repair facility,
designated facility for correction.
(3) Tag and retain (IAW DA PAM738-750 and this
When the contractor corrects the supplies all labor
TB) parts, pieces of parts and/or assemblies removed at
involved shall be borne by the contractor. Additionally,
the owning unit level and as a result of a warrantable de-
the contractor shall arrange and bear all transportation
feet.lfailure and/or correction.
costs of the supplies to its facility and return to user.
c. Supporting repair facility will:
c. The contractor, within 5 (five) working days of re-
ceiving such notice, shall notify the warranty claimant by
(1) ldentify defects/failures as warrantable (if own-
telephone as to the method of correction, dates work is
ing unit has not already identified them). Verify defects/
to be performed and by whom.
failures are warrantable.
d. The contractor has the right to inspect any defec-
(2) Review, process and submit valid warranty
tive supplies, wherever located, within 30 days of notifi-
claims to the local WARCO if the DA Form 2407, DA
cation of warranty claim for the purpose of evaluating
Form 2407-1, or DA Form 5504 or DA Form 5504-1 is
the cause of, or existence of the defect(s).
complete and correctly filled out.
5. Government Responsibilities.
(3) Reject invalid warranty claims or request addi-
tional information for incomplete and incorrect claims.
The Major Subordinate Command for the AGT 1500 En-
(4) Coordinate with the owning unit and decide
gine Module is the U.S. Army Tank-Automotive Com-
which option for repair is desired to correct the warrant-
mand (TACOM), Warren, Ml 48397-5000. TACOM is
able defect/failure.
responsible for managing and implementing the war-
ranty.
(5) Depending on which repair option was chosen,
provide Iabor as required to accomplish the warrantable
Warranty claims will be reported to:
repairs.
(6) Tag and retain (IAW DA PAM 738-750 and this
Commander
TB) all parts, pieces of parts and/or assemblies re-
U.S Army Tank-Automotive Command
moved as a result of the warrantable defect/failure and/
ATTN: AMSTA-MM
or correction.
Warren, Ml 48397-5000
d. Local Warranty Control Office (WARCO) will:
Telephone: DSN 786-7537
(1) Verify, administer and process warranty claims
Commercial (313) 574-7537
to the TACOM WARCO (IAW DA PAM 738-750).
a. TACOM will:
(2) Act as a Iiason between owning unit, the manu-
(1) Verify, review, process and if valid and com-
facturer, supporting repair facility and TACOM.
plete, submit claims to the contractor.
(3) Notify the owning units of all warranty claim
(2) Reject claims that are not valid and send them
acknowledgements/closeouts, information and/or in-
back to the local WARCO with a short explanation of
structions received from TACOM or the contractor.
why the claim is rejected.,
(4) Act as a Iiason between local dealers and the
(3) Request additional information for incomplete
Army.
claims.
e. Army Oil Analysis Program (AOAP). The manu-
(4) Provide warranty claim acknowledgement/
facturers lubrication and service intervals must be fol-
closeout letters and/or parts/assemblies disposition in-
lowed. Only after the warranty has expired will AOAP
structions to the local WARCO,
apply to this equipment, unless oil sample results indi-
(5) Insure the contractor performs in accordance
cate the oil and filter of an assembly should be changed
to the terms of the contract.
"PRIOR" to the manufacturer's service interval. Sam-
b. Equipment owning unit will:
pling intervals for AOAP will be published in TB 43-0210.
(1) Identify defects/failures and verify the defects/
f. Alterations/Modifications. Alterations/modifica-
failures are warrantable.
tions will not be applied unless authorized by TACOM.
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