TB 9-2835-255-12
whichever is less. Additionally, the cost of replacement
6. Warranty Data Plate.
parts required to correct the defect shall be reimbursed
a. All vehicles will have a warranty data plate. The
by the contractor, if such parts are obtained through the
contractor is required to mount this data plate within
Government's supply channels. Warranty claims, for re-
clear view of the operator,
imbursement, where repair labor costs and repair parts
costs combined do not exceed 0.00 for anyone fail-
b. When the vehicle is received, the owning unit
ure will not be submitted to TACOM.
should locate the warranty data plate and check the war-
d. Identification of Failed Items. Failed warranty
ranty start date with the date shown on the applicable
items shall be tagged/identified to prevent improper re-
DD Form 250 or DD Form 1149. If these dates differ, dis-
pair or use. Documents that describe the use of DA
regard the data plate. The date shown on the DD Form
Form 2402 Exchange Tag and DA Form 2407 or DA
250 or DD Form 1149 is the date to be used as a war-
Form 5504 Maintenance Request shall be referenced.
ranty start date.
Items requiring special handling, storage or shipment
7. Claim Procedures.
during the processing of claims shall be identified.,
e. Disposition. The repair activity shall retain defec-
a. The procedures for reporting warranty claims are
tive supplies for thirty (30) days following receipt of ack-
found in DA PAM 738-750 and this bulletin. Responsi-
nowledgement of a warranty claim from TACOM. If re-
bilities of the MACOM are found in AR 700-139. For all
ceipt of acknowledgement is not received, inquiries
levels of maintenance operating under-the Standard
should be made to TACOM through your local WARCO.
Army Maintenance System (SAMS), Warranty Claim
If receipt of acknowledgement is received but no instruc-
Actions are processed on Forms DA Form 5504 and DA
tions are forthcoming within thirty (30) days of receipt,
Form 5504-1. For those units not operating under
supplies may be disposed of.
SAMS, use DA Form 2407 and DA Form 2407-1. It is
very important to fill in the blocks on the forms as accu-
f. False Returns. When supplies are inspected by the
rately as possible.
contractor and found to be non-warrantable due to
abuse or improper maintenance, or the supplies are
b. The contractor shall be notified in writing, utilizing
found to be serviceable, the repair activity submitting the
DA Form 2407 or DA Form 5504 by TACOM following
claim may be required to make reimbursement for con-
discovery of a defect in supplies. This shall constitute
tractor services. All failed items returned for warranty
formal notification of warranty claim and initiate the time
claim action will be monitored by TACOM.
period for contractor responsibility and action under the
warranty. This notification shall include but not be lim-
8. Reimbursement For Army Repair. Contractor shall
ited to furnishing of the applicable equipment serial
reimburse the Government by submitting monies
number, operating hours or miles on the equipment, part
monthly to TACOM, ATTN: AMSTA-EFD, Warren,
number or NSN of the defective part and circumstances
Michigan 48397-5000. In the event that the repair activ-
surrounding the defect(s). At this time, the contractor
ity should receive any reimbursement from the contrac-
will be further informed whether the Government has
tor the monies must be forwarded to the above address.
elected to: (1) correct the defect itself, or (2) direct the
9. Claim Denial/Disputes. All denials or disputes will
contractor to correct the defect. The using unit will deter-
be handled by TACOM,
mine if they have the time and/or resources to correct
10. Reporting. Reporting or recording action on a failed
the defect themselves. When the unit does elect to cor-
item shall be as specified in DA PAM 738-750. Contrac-
rect the defect, replacement parts will be ordered using
tor or Repair Activity unique forms shall not be used.
the Government supply system.
11. Storage/Shipment/Handling.
c. The contractor shall reimburse the Government
a. Storage. See paragraph 7.d.
for the cost of labor involved in the correction of the de-
fect. The cost of labor involved shall be computed at the
b. Shipment. See paragraph 4.b. and 7.d.
rate of per hour multiplied by the number of labor
c. Handling. See paragraph 7.d.
hours in such services appearing in the contractor's flat
rate time schedule manual or the Governments MAC,
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