TB 10-4610-239-24
(3) Non-direct exchange (Non-DX) claim items. When the warranted item is not handled through direct exchange
(DX) the unit prepares and sends a completed DA Form 2402 (with exhibit) and DA Form 2407 to the WARCO. The office
then deals with the DA Form 2407 as follows:
(a) Send copy #1, #2, and #5 to: Commander, U.S. Army Troop Support Command, ATTN: AMSTR-MOF,
4300 Goodfellow Boulevard, St. Louis, MO 63120-1798. One of these copies will go to the Item Manager to show a
supply demand.
(b) Keep copy #3 for 180 days (with exhibit and DA Form 2402) unless you are instructed differently. If you
receive no instructions after 90 days, contact: Commander, U.S. Army Troop Support Command, ATTN: AMSTR-MEPN,
4300 Goodfellow Boulevard, St. Louis, MO 63120-1798, Telephone Number: 314-263-9393 for information.
(c) Copy #4 gives you the authority to tell the claim creator to get the new item through supply. Copy #4 is
kept, at most, for 180 days or until you get notice that the claim has been honored.
(4) DX claim items. When the warranted item is handled through DX, the unit starting the claim action fills out the
same forms and deals with them the way they do for a Non-DX item except as follows:
(a) The unit running the DX shop starts the replacement action for supported units. The DX shop uses copy
#4 of the DA Form 2407 to start the action.
(b) Normal DX replacement actions will be made by the DX shop for like serviceable items in stock.
(5) Final processing of approved claims. Support of depot maintenance units will handle all claims promptly.
These units will send approved claims to the creator, whose address and MILSTRIP document number is in Block 20 of
DA Form 2407. The support, or depot, unit will also return to the replacing unit, all labor costs used in replacing the bad
items. Refer to Appendix A for information on completing DA Form 2402 and Appendix B for information on completing
DA Form 2407.
b. Disposition of Failed Items. Failed items will be dispositioned in accordance with instructions issued by the
appropriate WARCO after review of the documentation submitted.
(1) False Returns. Government units returning items to the contractor for repair which are found to be serviceable
will be penalized for the cost, loss of time, nonavailability of items, or other restrictions. False returns will be monitored by
the Troop Support Command.
(2) Receipts/verification of contractor repairs.
c. Special Area Requirements. If an item or component is located in the Continental United States (CONUS), the
item will be returned to the destination identified for that component or to seller's plant, whichever is advantageous to the
Government. In the event components are located outside CONUS, the appropriate WARCO shall be contacted for
disposition instructions.
d. Reimbursement for Army Repair. The Army shall proceed with non-contractor repair only after negotiation and
settlement with the contractor concerning the scope of repairs to be performed by Army personnel. Army repair of
hardware shall proceed only upon receipt of written instructions from the contractor and appropriate WARCO.
e. Claim Denials/Disputes. Claim denials/disputes will be addressed through the WARCO and by MECO. When a
dispute arises, settlement will be established by negotiation between the Troop Support Command and MECO.
f. Reporting. Reporting or recording action on a failed item shall be as specified in DA Pam 738-750 or DA Pam
738-751.
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