TB 10-4610-240-24
(6) Final processing of approved claims. Support of depot maintenance units will handle all claims
promptly. These units will send approved claims to the creator whose address and MILSTRIP document number is in
Block 20 of DA Form 2407. The support or depot unit will also return to the replacing unit all labor costs used in
replacing the bad items. Refer to Appendix B for information on completing DA Form 2407 and Appendix A for
information on completing DA Form 2402.
b. Disposition of Failed Items. Failed items will be dispositioned in accordance with instructions issued by the
appropriate WARCO after review of the documentation submitted.
(1) False Returns. Government units returning items to the contractor for repair which are found to be
serviceable will be penalized for the cost, loss of time, nonavailability of items or other restrictions. False returns will be
monitored by TROSCOM.
(2)
Receipts/verification of contractor repairs.
c. Special Area Requirements. If an item or component is located in the Continental United States (CONUS),
the item will be returned to the destination identified for that component or to seller's plant, whichever is advantageous to
the Government. In the event components are located outside CONUS, the appropriate WARCO shall be contacted for
disposition instructions.
d. Reimbursement for Army Repair. The Army shall proceed with non-contractor repair only after negotiation
and settlement with the contractor concerning the scope of repairs to be performed by Army personnel. Army repair of
hardware shall proceed only upon receipt of written instructions from the contractor and appropriate WARCO.
e. Claim Denials/Disputes. Claim denials/disputes will be addressed through the WARCO and by EASI.
When a dispute arises, settlement will be established by negotiation between TROSCOM and the Contracts department
of EASI.
f.
Reporting. Reporting or recording action on a failed item shall be as specified in DA Pam 738-750 or DA
Pam 738-751.
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