TB 10-5411-222-24
(4) Local Command Warranty Control Offices. Local commands will set up an office to handle warranty claims.
The office will also deal with warranty actions between its activities, the local dealer or manufacturer, and the National
Maintenance Point (NMP). Report warranties settled locally by printing "For Information Only" in Block 16a of the DA
Form 2407 as follows:
(a) Send copies #1, #2, and #5 to: CDR, ATCOM, ATTN: AMSAT-I- MDO, 4300 Goodfellow Boulevard, St.
Louis, MO 63120-1798. One of these copies will go to the item manager to show a supply demand.
(b) Keep copy #3 for 180 days (with exhibit and DA Form 2402), unless you are told differently. If you
receive no instructions after 90 days contact: CDR, ATCOM, ATTN: AMSAT-I-MDO, 4300 Goodfellow Boulevard, St.
Louis, MO 63120- 1955, telephone number 314-263-1955 for information.
(c) Copy #4 gives you the authority to tell the claim creator to get the new item through supply. Copy #4 is
kept, at most, for 180 days or until you get notice that the claim has been honored.
(5) Direct Exchange (DX) Claim Items. When the warranted item is handled through DX, the unit starting the
claim action fills out the same forms and deals with them the way they do for a non-DX item except as follows:
(a) The unit running the DX shop starts the replacement action for supported units. The DX shop uses copy
#4 of the DA Form 2407 to start the action.
(b) Normal DX replacement actions will be made by the DX shop for like serviceable items in stock.
b. Disposition. Instructions for the handling, repair, and evacuation of failed warranty items will be directed by the
WARCO in accordance with the procedures in paragraph 8 a.
(1) False Returns. In the event it is determined that a failure was not subject to the guarantees described herein,
the contractor will be reimbursed for any and all expenses incurred by the Warranty Claim Action.
(2) Receipts/Verification of Contractor Repairs. Only trained or qualified personnel having knowledge of
equipment requirements, standards of operation required in the equipment inspection and certification, and knowledge of
the details cited in the applicable plans and specifications for various materials and equipment incorporated, shall inspect
the equipment for verification of repairs. The local command warranty control office will perform the necessary
notifications in accordance with paragraph 8 a.
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