TB 11-5841-305-23
CONTRACTOR RESPONSIBILITIES.
The responsibilities of the contractor with regard to warranty coverage are delineated below:
a.
The contractor will immediately proceed with the repair, and within a reasonable
time, not to exceed thirty (30) working days, correct the failure and present to the
government for return. If the designated corrective action cannot be completed
within that thirty (30) day period, the contractor shall notify the contracting officer of
such inability and request additional time to perform.
b.
In the event it is later determined that the failure was not subject to the warranty set
forth in paragraph 5a above, the items will be accountable under provisions of the
SDC contracts.
c.
If an item with an alleged defect is returned to the contractor and the contractor
determines that no failure exists, i.e., Return-Test OK (RTOK), the item shall be
returned to the Government.
d.
When items covered under this warranty are returned to the contractor from the
field, the contractor will bear the shipping costs for items being returned back to the
field.
e.
The contractor shall maintain warranty data records and make them available to the
government upon request.
f.
The contractor shall insure that all SDC returns are identified and controlled by the
correct contract.
GOVERNMENT RESPONSIBILITY/IDENTIFICATION.
The Government will:
a.
Operate and maintain the supplies in accordance with applicable technical manuals.
Troubleshooting, failure verification, and BIT shall be accomplished to the extent
possible IAW applicable technical manuals.
b. Return the failed units to the contractor for failure analysis and/or replacement.
Supplies will be shipped in approved packaging as recommended by the contractor
and approved by the Government.
c.
To the extent practical, furnish failure circumstance information with each returned
unit. This is to include completed AFTO 350 "Repairable Item Tag", VIDS/MAF
(OPNAV Form 4790/60), Exchange Tag, or DA Form 2402 (Army), as appropriate.
