TB-11-7010-293-15-2
due to equipment failures/problems not covered
under the warranty, the costs thereof will be the
4. Contractor Responsibilities.
liability of the customer.
a. Failed Item Repair/Replacement.
6. Turnaround Time. GTSI will make every
effort to complete all warranty repairs and/or
1) A warranty service contract has been
replacements as specified by Table 2.
awarded to Government Technical Services, Inc.
(GTSI) to support all warranty repair or
7. Government Responsibilities.
replacement services required for the AN/GYK-
33B ACES equipment. In the event of a failure
a. The Program Manager, Warfighter
of any equipment or supplies, contact GTSI
Information Network- Tactical (PM, WIN-T), Attn:
warranty service at 1-800-333-4874 or e-mail:
SFAE-C3S-WIN-RRD-L, is responsible for
service@gtsi.com.
administrative functions relative to assuring that
the AKMS warranty program is effective and
2) GTSI will provide warranty servi ces
responsive to the customer's needs. Points of
within time frames specified in Tables 1 and 2.
Contact (POCs) are:
All warranties are for a minimum of five [5] years
from date of acceptance by the Government,
1) Integrated Logistics Support Manager
which was March 2000. Replacements under
Jay Herod, DSN 992-2159; Comm'l (732) 532-
warranty will be with new/refurbished equipment
2159; e-mail:
and parts.
jay.herod@c3smail.monmouth.army. mil.
3) The GTSI Help Desk will receive all
2) Project Leader - Jorge Tersy,
warranty calls, log the call, and validate the
DSN 992-2641; Comm'l (732) 532-2641; e-mail:
requirement. All hardware problems will be
JTersy@c3smail.monmouth.army.mil.
forwarded to the GTSI Help Desk. See
Enclosure #1, Request for AKMS Warranty
b. The owning unit, or customer, is
Work. It should also be noted that the customer,
responsible for operating and maintaining the
(Army unit representative), should first call the
equipment in accordance with the applicable
CECOM Software Engineering Center (SEC)
technical manuals. Any repair required to such
Help Desk, DSN 987-2980, (Para. 8a), before
equipment will be done in accordance with the
contacting GTSI.
procedures described in this warranty bulletin.
b. GTSI or the Original Equipment
c. All items covered under this warranty will
Manufacturer (OEM) will not be responsible for
meet and continue to meet the requirements
providing maintenance service for damaged or
cited in the contract listed in Paragraph 3, and
failed equipment if the damage is caused by:
continue to do so until the date the warranty
expires. This criterion shall also apply to items
1) Accident, disaster, transportation,
repaired or furnished as replacements for failed
vandalism, misuse, or abuse.
items.
2) Failure to maintain a suitable
d. The government will be responsible for
environment for the equipment as prescribed by
costs incurred for return of an item to the
the manufacturer.
contractor that are found to be serviceable.
These type returns will be closely monitored.
3) Service of the equipment by other
than authorized field service technicians.
e. Nullification. Failure to operate and/or
maintain this equipment in the manner
4) Any action or activity specifically cited
prescribed by the applicable technical manual or
by the contractor as an action that will void the
operating instructions furnished with equipment
warranty.
will nullify warranty coverage. Unauthorized
maintenance or repair, abuse, or improper use
5. Contractor Travel. Any travel that is required
or operation could result in damage to the
to administer the warranty program is covered
equipment that would nullify the warranty. Of
under the terms of the warranty contract with
GTSI. Should costs associated with travel arise
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