TB 9-2300-295-15
17
f.
After arrangements have been made with distributors, dealers and service facilities, the local Transportation
and/or Maintenance Officer, as well as a TARCOM representative, will meet to review all aspects of the service facility
arrangement and assure that these procedures are thoroughly defined and understood by all parties involved.
In the event of an unusual or questionable failure of an assembly or component part, assisstance can be obtained
g
by contacting the AM General Service Department by telephone, (219) 237-6369/6366/6374. The Service Department will
contact the area Field Service Representative (FSR), or the related major component supplier service department, to investi-
gate the reported incident and arrange for prompt accomplishment of the necessary repair(s).
Section IV. WARRANTY CLAIM IMPLEMENTATION (CONUS)
In seeking remedies from AM General for warranted defects, you, the Government user, may elect to do the work or have
AM General da the work. This option is designed to provide needed repairs with minimum effort and vehicle downtime.
In selecting this option. consideration must be given to the nature of the problem minimum, your immediate capability to remedy the
problem, the size of AM General/Crane Carrier Corporation's dealership in the immediate area, and the distance of the
dealership from the evacuation point. The course of action is dictated by the option selected.
1. When you desire AM General to make repairs, take the following actions.
Under the provisions of Section I, Paragraph 3b. contact the AM General Corporation via telephone. (219)
a.
237-6369/6366/6374. Clearly state the nature of the problem and, if known, the name and location of the dealership
closest to you. Initial contact with AM General Instead of the dealership is necessary to ensure prompt response and full
cooperation from the nearest dealership capable of correcting the defect. Prepare a Memorandum for Record (MFR) of
your telephone conversation with AM General, to include the date, time and the name of the AM General representative
contacted.
AM General will make all arrangements with the dealership for receipt, Inspection. and repair of the vehicle.
b.
AM General will make every effort to provhde telephonic instructions to you immediately; however, for those exceptions
which cannot be handled Immediately, AM General will provide telephonic instructions to you within five working days.
DO NOT ATTEMPT TO MAKE THE REPAIRS. WAIT FOR INSTRUCTIONS FROM AM GENERAL.
When Instructed. deliver the vehicle to the designated dealership. Obtain a copy of the dealership job order
c.
and retain it as evidence of a warranty claim. This receipt will be proper notification to the Government that you have
a claim.
When the vehicle or component is repaired to your satisfaction under warranty, immediately forward a prepared
d.
DA Form 2407 in accordance with TM 38-750. and forward a duplicate copy to
Warranty Administration
AM General Corporation
701 West Chippewa Avenue
South Bend, IN 466B0
Get a copy of the warranty repair order listing the replaced parts from the dealership that made the
e.
repairs. Use this list to establish and maintain a current demand history on each of the replaced items by prepar-
ing a DA Form 2765 for each item perpetuated throughout the supply system. The system needs this informa-
tion to ensure that these items are available when you need them again. THE WARRANTY CLAIM AT YOUR
LEVEL IS NOW CLOSED.
If a warranty dispute arises, immediately forward a prepared DA Form 2407 in accordance with TM 38-750 and
f.
forward a duplicate copy to the below addresses
Warranty Administration
and
Commander
AM General Corporation
USATARCOM
701 West Chippewa Avenue
ATTN: DRCPM-HT
South Bend. IN 46680
Warren, MI 48090
3
