TB 9-2300-295-15/9
b. When the contractor receives written notification
a. TACOM will:
requiring contractor repair, they will have the option: (1)
(1) Verify, review, process, and if valid and
to correct the supplies in the field, or (2) return the
complete, submit claims (reimbursable and/or disputes)
vehicle or parts to the contractors designated facility for
to the contractor.
correction.
(2) Reject claims that are not valid and send
c. When the Government corrects supplies itself,
them back to the local WARCO with a short explanation
the contractor shall reimburse the Government for the
of why the claim is rejected.
cost of labor involved. The cost of labor involved shall be
(3) Request
additional
information
for
computed at the contractor's then-prevailing hourly labor
incomplete claims.
rate for such services in the geographic area. If the
(4) Provide warranty claim acknowledgment/
Government elects to have the contractor correct the
close-out letters and/or parts/assemblies disposition
supplies, repairs shall be effected within ten working
instructions to the local WARCO.
days after receipt of written claim notification.
(5) Insure the contractor performs in
d. The contractor has the right to inspect any
accordance to the terms of the contract.
defective supplies, wherever located, within thirty (30)
b. Equipment owning unit will:
days of notification of warranty claim for the purpose of
(1) Identify defects/failures and verify the
evaluating the cause of, or existence of the defect(s). If
defects/ failures are warrantable.
instructions are not received within the 30 day period, the
(2) Submit warranty claims, using DA Form
Government will dispose of defective supplies. The
2407, DA Form 2407-1, or DA Form 5504, DA Form
above described inspection right, however, does not
5504-1 through channels to the supporting repair facility.
relieve the contractor of his responsibility to initiate the
(3) Tag and retain (IAW DA PAM 738-750
warranty replacement/repair action when notified by the
and this TB) parts, pieces of parts and/or assemblies
Government of a warranty claim.
removed at the owning unit level and as a result of a
e. The Government may direct the contractor to
warrantable defect/failure and/or correction.
provide the replacement parts for defective supplies
c. Supporting repair facility will:
wherever located and shall include the furnishing, without
(1) Identify defects/failures as warrantable (if
cost to the Government, F.O.B. repair location, new
owning unit has not already identified them). Verify
supplies to replace any that prove to be defective within
defects/ failures are warrantable.
the warranty period.
The contractor shall furnish
(2) Review, process and submit valid warranty
replacement parts within 15 working days after receipt of
claims to the local WARCO if the DA Form 2407, DA
written claim notification except as the parties may
Form 2407-1, or DA Form 5504 or DA Form 5504-1 is
otherwise agree in writing.
complete and correctly filled out.
f. When the Government has directed the
(3) Reject invalid warranty claims or request
contractor to correct the supplies, the contractor will
additional information for incomplete and incorrect
furnish all material required to correct the defective
claims.
supplies, repairs shall be effected within ten working
(4) Coordinate with the owning unit and
days after receipt of written claim notification except as
decide which option for repair is desired to correct the
the parties may otherwise agree in writing. Contractor
warrantable defect/failure.
will provide copy of work order to owning unit.
(5) Depending on which repair option was
5.
Government Responsibilities.
The Major
chosen (Government or contract repair) provide
Subordinate Command for subject NTVs is the U.S.
labor/parts required to accomplish the warrantable
Army Tank Automotive Command (TACOM), Warren, Ml
repairs.
48397-5000. TACOM is responsible for managing and
(6) Tag and retain (IAW DA PAM 738-750
implementing the warranty. Warranty claims will be
and this TB) all parts, pieces or parts and/or assemblies
reported to:
removed as a result of warrantable defect/failure and/or
Commander
correction.
U.S. Army Tank-Automotive Command
ATTN: AMSTA-MM
Warren, MI 48397-5000
Telephone: (DSN) 786-7423
Commercial (313) 574-742
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