TB 9-2300-295-15/9
correct the defect themselves or; (2) to direct the
d. Local WARCO will:
contractor to correct the defect. Upon completion of
(1) Verify, administer and process warranty
contractor repair forward completed warranty claims
claims to the TACOM WARCO (IAW DA PAM 738-750
(Information Only) to TACOM. Additionally, the local
and this TB).
WARCO will forward claims to TACOM utilizing DA Form
(2) Act as a liaison between owning unit, the
2407 or DA Form 5504 for any warrantable repairs (parts
contractor, supporting repair facility and TACOM.
and/or labor) accomplished by the owning unit which
requires contractor reimbursement to the Government.
(3) Notify the owning units of all warranty
c. The contractor shall reimburse the Government
claim acknowledgments/close-outs, information and/or
for the cost of labor and/or replacement parts involved in
instructions received from TACOM or the contractor.
the Government correction of the defect. The cost of
(4) Act as a liaison between local dealers and
labor involved shall be computed at the contractor's then
the Army.
prevailing hourly labor rate for such services in the
e. Alterations/Modifications.
geographic area. Warranty claims for reimbursement
Alterations/modifications shall not be applied unless
will not be submitted to TACOM if repair labor costs do
authorized by TACOM.
not exceed 0.00 for any one failure.
6. Vehicle Name Plate.
d. Identification of failed items. Failed warranty
a. All vehicles will have a vehicle name plate. The
items shall be tagged/identified to prevent improper
contractor is required to mount this plate within clear
repair or use. Documents that describe the use of DA
view of the operator. The vehicle name plate will be
Form 2402 Exchange Tag and DA Form 2407 or DA
clearly marked in compliance with instructions as written
Form 5504 Maintenance Request shall be referenced.
in MIL-STD-1223 (most current revision) to include date
Items requiring special handling, storage or shipment
of delivery (month and year) and warranty (18 months)
during the processing of claims shall be identified.
duration.
e. Disposition.
The repair activity shall retain
b. When the vehicle is received, the owning unit
defective supplies for thirty (30) days following receipt of
should locate the name plate and check the warranty
acknowledgment of a warranty claim from TACOM or
start date with date shown on the applicable DD Form
contractor. If receipt of acknowledgment is not received,
250. If these dates differ, disregard the name plate. The
inquiries should be made to TACOM through your local
date shown on the DD Form 250 is the date to be used
WARCO. If receipt of acknowledgment is received but
as a warranty start date.
no instructions are forthcoming within thirty (30) days of
7. Claim Procedures.
receipt, supplies may be disposed of.
a. The procedures for reporting warranty claims are
f. Invalid Warranty Claims. When supplies are
found in DA PAM 738-750 and this bulletin.
inspected by the contractor and found to be non-
Responsibilities of the MACOM are found in TM 38-600.
warrantable due to abuse or improper maintenance, or
For all levels of maintenance operating under the
the supplies are found to be serviceable, the repair
Standard Army Maintenance System (SAMS), Warranty
activity submitting the claim will be required to make
Claim Actions are processed on forms DA Form 5504
reimbursement for contractor services. All failed items
and DA Form 5504-1. For those units not operating
returned for warranty claim action will be monitored by
under SAMS, use DA Form 2407 and DA Form 2407-1.
TACOM. Additionally, regarding contractor repair, the
It is very important to fill in the blocks on the forms as
local WARCO must stipulate at the time of request for
accurately as possible.
services that either no non-warranty work be done or be
b. The contractor shall be notified in writing,
prepared to pay for such work.
utilizing DA Form 2407 or DA Form 5504 by the local
g. The Government may direct the contractor to
Warranty Control Office/Officer (WARCO) following the
provide the replacement parts for defective supplies
discovery of a defect in supplies which requires
wherever located and shall include the furnishing, without
contractor repair and/or replacement parts. This shall
cost to the Government, F.O.B. repair location, new
constitute formal notification of a warranty claim and
supplies to replace any that prove to be defective within
initiate the time period for contractor responsibilities and
the warranty period.
The contractor shall furnish
action under the warranty. This notification shall include,
replacement parts within 15 working days after receipt of
but not be limited to furnishing of the equipment serial
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number, operating hours, part number or NSN of the
defective part and circumstances surrounding the
defect(s). At this time, the contractor will further be
informed whether the owning unit has elected: (1) to
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