TB 9-6115-643-24
b.
The Contractor's warranty will extend only to the proper installation of Government-furnished property (GFP),
unless the Contractor performs some modification or other work on the property, in which case the full warranty will
extend to the modification or other work.
c.
The Contractor is not obligated to correct or replace supplies if the facilities, tooling, drawings, or other
equipment, or supplies necessary to accomplish the correction or replacement have been made unavailable to the
Contractor by action of the Government. In the event that correction or replacement has been directed, the Contractor
will promptly notify the Contracting Officer, in writing, of the nonavailability.
d.
The Contractor (Fermont) will be allowed ten (10) legal working days from the receipt of the warranty claim
form to process and validate the ATCOM WARCO warranty claims. The WARCO will be notified in writing at the end of
this 10 day period of the recommended action.
e.
The following paragraphs describe the Prime Contractor's understanding of the warranty process and
responsibilities in handling a warranty claim.
(1)
Generator set fails. User completes DA Form 2402, Exchange Tag.
NOTE
Prior to using DA Form 2407, read DA PAM 738-750 for detailed preparation instructions.
(2)
Using activity prepares and submits DA Form 2407, Maintenance Request, to ATCOM WARCO.
(3)
ATCOM WARCO or the ATCOM Contracting Office notifies the Contractor that a failure has occurred
within 10 days after receipt of a failure notice from the using activity. Notification should be sent to:
Fermont, 141 North Avenue, Bridgeport, CT 06606, ATTN: Warranty Claims.
(4)
Upon notification, the Prime Contractor will review the warranty claim and recommend one of the
following within 10 days after receiving the warranty claim:
(a)
Return item for warranty replacement using Material Return Authorization number which will be
assigned by Fermont at the time the return decision is made.
(b)
Return item for failure analysis and evaluation of warranty using Material Return Authorization n
number.
(c)
Item is not covered under warranty.
(5)
Upon notification by ATCOM WARCO that the item is to be returned to Fermont, the using activity will
package and return the item to Fermont at the address provided in paragraph 5e(3).
(6)
The contractor shall repair or replace the warranted item within 90 days from the date when both the
WARCO notification and the item are received. The contractor shall promptly provide all material,
labor, facilities and tools needed to effect repairs and commence to repair/replace such parts in
accordance with published service/repair procedures.
(7)
Contractor shall notify an authorized Government representative upon receipt of the warranted item to
witness the opening of the warranted item shipping containers at that facility. The Government
representative will verify contractor actions concerning warranted/non-warranted repair requirements of
the item. If a Government representative is not available within 3 working days, the contractor may
proceed and the 90 day turn-around-time will commence at that time.
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