TB 5-2410-237-14
(m) TACOM will negotiate all claims and/or disputes
Option 4 (g) page 8 is not provided within 5 (five) days
of claims for parts reimbursement.
and/or the repairs are not accomplished within 10 days
after the receipt of the acknowledgement letter, the
OPTION 4. Claim Procedures.
(Contractor labor and
owning unit (through applicable channels) or supporting
contractor supplied parts)
repair facility will contact their local WARCO. The local
WARCO will contact TACOM, who in turn will contact the
contractor to obtain the required information and/or
through (5), then follow the procedures as outlined
repairs.
below.
(i) The supporting repair facility will tag any parts,
(b) The supporting repair facility will submit the
pieces of parts, or assemblies removed as a result of the
claim (DA Form 2407 or DA Form 5504) for contractor
defect/failure and/or subsequent repair/replacement
labor and parts to the local WARCO listed in DA PAM
unless directed otherwise by the contractor. All items
738-750, appendix J.
will be tagged with a DA Form 2402 (IAW DA PAM 738-
750) and marked 'Warranty Exhibit". These items will be
(c) The local WARCO will verify, administer and
retained for a period of 30 days from receipt of the
process the claim to the TACOM WARCO address
warranty claim acknowledgement letter or until
shown in DA PAM 738-750, appendix H.
disposition instructions are received (whichever occurs
first). These items will be retained if the contractor does
not inspect the items during their repair or if the
(d) TACOM will verify, review, process and submit
contractor does not provide any other disposition
the claim to the contractor if the claim is valid and
complete. After the claim (DA Form 2407 or DA Form
instructions.
5504) is submitted to the contractor, TACOM will send a
warranty claim acknowledgement letter to the local
(j) After the repairs are accomplished the
WARCO. If the claim is not complete, TACOM will
supporting repair facility will mark the DA Form 2407
request additional information. If it is not valid the
(copy #5) or DA Form 5504 (copy #4) with "For
warranty claim will be rejected and sent back to the local
Information Only" and submit it to the local WARCO.
WARCO.
(k) The local WARCO will administer and process
(e) The
local
WARCO
will
receive
the
the claim to the TACOM WARCO. TACOM will enter the
acknowledgement letter and will notify the equipment
pertinent information from the DA Form 2407 into the
owning unit and supporting repair facility.
If the
Deficiency Reporting System (DRS) to track warranty
acknowledgement letter is not received within 15 days
failures.
after the warranty claim was submitted to TACOM, the
local WARCO will contact the TACOM WARCO. The
10. Lot Defects.
TACOM WARCO will inform the local WARCO of the
status of the claim or provide an acknowledgement
a. Lot defects are defects in parts/assemblies
letter. For OCONUS acknowledgement letters, allow 25
which are not within specifications of the contract or
days for receipt.
does not function as intended and affects an entire lot or
fleet of vehicles. These are defects/failures which are
(f) The contractor has the option to make repairs in
non GS/Depot level to repair or replace.
the field or return the end item, parts or assemblies to
the contractors plant, branch or local dealer for repair. In
b. Lot defects are determined by TACOM through
this regard the contractor is required to notify the owning
an analysis of failure rates, Quality Deficiency Reports
unit or supporting repair facility, and TACOM, within 5
(SF 368) and other reports from the field.
(five) days from the contractors receipt of the claim (DA
Form 2407 or DA Form 5504) with the following
information: Which of the above contractor options they
c. If a lot defect is suspected by equipment owning
have chosen, the name and location of the repair facility,
units, supporting repair facilities and/or WARCO(s),
the time frames in which the repairs will be
report them on a SF 368 (IAW DA PAM 738-750).
accomplished and what dealers or individuals will
perform the work.
11. Reimbursement.
(g) The contractor is required to provide the above
a. Government labor, monies expended
and
information within 5 (five) days and accomplish the
deemed
the
contractor's
responsibility
for
repairs within 10 days from their receipt of the warranty
reimbursement, will not be reimbursed directly to
the
Owning Unit, supporting repair facility or WARCO.
The
claim.
contractor will
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