TB-11-7010-293-15-1
TABLE 3 TURNAROUND TIME
PC-2 DAAB07-97-D-V002 (HP Vectra, UPS)
6 YEAR ON-SITE warranty effective equipment delivery date
CONUS 2 Business Days (includes all CONUS, Alaska, Hawaii)
OCONUS 2 Business Days (Japan, Korea, Germany, Italy, Panama)
OCONUS 3 Business Days (All other)
REMOTE CONUS mail in
Port II DAAB07-97-D-V004 (Notebook, Quatech card)
5 YEAR HOT SWAP warranty effective equipment deployment date
CONUS Next Business Day
OCONUS 2 Business Days
REMOTE OCONUS mail in
Port III DAAB15-99-D-0010 (Equinox board/cable, FDD cable)**
3 YEAR ON-SITE warranty effective equipment delivery date
CONUS Next Business Day
OCONUS 2 Business Days (Germany, Italy, UK, Belgium, Panama, Korea, Japan,
Netherlands, Turkey)
REMOTE OCONUS (on call) 2 Business Days
REMOTE OCONUS (not on call) 5 Business Days
Note: After 3-Year on-site, Equinox cable and FDD cable will be Lifetime replacement
by Mfg.; the Equinox board will be by depot replacement only by GTSI during 5 Year
Warranty Period
mail-back) **
CONUS 2 Business Days
OCONUS 5 Business Days (Germany, UK, Panama, Korea, Okinawa, Puerto Rico,
Belgium, Netherlands, Hawaii, Alaska, Japan, Italy)
Remote OCONUS MAIL BACK GTSI depot in Germany or Korea
Switchbox/cable SCSI cards, Various Mfg warranty effective equipment delivery date.
Turnaround determined by manufacturer.
LIFETIME Mfg. warranty effective equipment delivery date
**Turnaround time from GTSI for following items will be for CONUS, two business days,
and OCONUS, five business days:
Equinox Board
Internal Tape Drive
External Tape Drive
Note: For all equipment to be returned to a contractor for warranty work, the turnaround
time does not commence until receipt of the item at the contractor's plant.
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