TB5-4930-237-23
c. Acquiring Command or Activity. An activity which procures the equipment or materiel for a user.
d. Alterations/Modifications. Any alteration after production such as; retrofit, conversion, remanufacture, design
change, engineering change, and the like.
e. Contractor support. Those services that are to be performed and those responsibilities that are placed upon the
contractor by the government as specified in the warranty contract/provisions. This support, which may include such
things as labor, parts, tools, training, technical packages, etc., will be used in support of the warranted equipment during
the specified warranty period.
f. Defect. Any condition or characteristic in any supplies or services furnished by the contractor under the contract
that is not in compliance with the requirements of the contract.
g. Failed Item. A part, component, or end item that fails to perform the intended use.
h. False Return Rate. The return of suspected defective warranty equipment to the manufacturer that is eventually
determined to be serviceable.
i. Manufacture's Recall.
(1) Safety Recall. A manufacturer recalls an item to repair or replace a defective part or assembly which may
affect public safety.
(2) Service Recall. A manufacturer recalls an item to repair or replace a defective part or assembly which dots
not affect the safe use of the item.
j. Primary Damage. The damage suffered by a part, component, or end item itself upon its failure.
k. Prime Contractor. A party that enters into an agreement directly with the United States Government to furnish
part or all of a weapon system. (Throughout this WTB the prime contractor, Tri-State Refueler, is referred to as the
contractor,)
l. Reimbursement. A written provision in a warranty contract whereby the user may make the ncccssary repairs
with or without prior approval of the contractor and the Government will be reimbursed for the repair parts and/or
labor costs.
m. Repair. To restore an item to serviceable condition without affecting the warranty.
n.
Reparable.
An item that may be reconditioned or economically repaired for reuse when it becomes
unserviceable.
o. Secondary Damage. The damage suffered by an item because of a failure of another item within the same
configuration.
p. Serviceable, The condition of an item which maybe new or used that meets all the requirements and performs
the functions for which it was originally intended.
q. Subcontractor. Any supplier, distributor, vendor, or firm that furnishes supplies or service to or for a prime
contractor or another subcontractor.
r. Turnaround Time. That amount of time permitted for an item to be repaired or replaced by the contractor or
maintenance repair facility and returned to the user. The time is measured from the time the contractor or repair facility
receives the request.
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