TB5-4930-237-23
4. Contractor Responsibilities.
a. Extent of Coverage. The warranty provides for the following.
(1) The contractor guarantees the equipment conforms to the essential performance, design, and manufacturing
requirements in the specification and to be free from all defects in material and/or workmanship at the time of
acceptance or delivery.
(2) The contractor will, at their option, repair or replace equipment determined to be defective due to materials
and/or workmanship at no charge to the Government for parts, handling, and land freight shipment to and from the
contractor's plant.
(3) Warranty claims for equipment determined to be defective due to materials and/or workmanship will be
processed and shipped no later than 30 days after receipt of the defective equipment. All claims will be processed by the
contractor's plant in Kansas City, Kansas. Refer to Handling Warranty Claims, paragraph 4.c. for details.
b. Limitations to Coverage. The warranty does not cover the following.
(1) Repair or replacement, handling, and shipping costs to and from the contractor's plant for equipment
damaged by the user. Refer to Nullification, paragraph 7, for details.
(2) Inspection, handling, and shipping costs to and from the contractor's plant for equipment determined to be
serviceable (false return).
(3) Contractor support, in the form of a field service technician, to repair or replace equipment on-site.
(4) Contractor liability to the Government for any secondary or consequential damages, whether based on work
stoppage or impairment of equipment, and whether arising out of breach of warranty, breach of cent ract, negligence,
misrepresentation, or otherwise, except in the case of personal injury where applicable law requires such liability.
c. Handling Warranty Claims. The contractor will handle warranty claims using the following procedures. For the
claim process to operate effectively, the user must follow these procedures. In addition, prior to shipping defective
equipment to the contractor, the user must first complete all Government requirements. Refer to Government
Responsibilities/Identification, paragraph 5, for details.
(1) When notified by the TROSCOM WARCO of a warranty claim the contractor will assign an authorization
number from their Warranty Claim Log. This number must appear on all forms and correspondence.
(2) When the defective equipment is received at the contractor's plant the following will be checked. If any of the
information is missing or incomplete the TROSCOM WARCO will be notified. The warranty claim will not be
processed until further instructions are received from the TROSCOM WARCO on how to proceed.
*
There is a contractor assigned authorization number.
*
The authorization number is in the Warranty Control Log.
*
The contents were not damaged during shipment and agrees with the bill of lading.
*
The shipment includes a completed DA Form 2407.
*
Each piece of defective equipment has a completed DA Form 2402 attached.
*
There is a complete, legible return address.
(3) After this information is checked the date of receipt will be logged in the Warranty Control Log.
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