TB5-4930-237-23
c. Warranty Control Office Responsibilities. The TROSCOM WARCO will authorize all warranty claims generated
by field units.
d. Alterations/Modifications. Alterations and modifications will not be made unless expressly authorized or
directed by (name, address, phone(s) of authorizing command).
6. Design/Performance Specifications. Refer to TM5-4930-237-10 for details.
7. Nullification. The warranty will be nullified for any equipment damaged by improper installation, operation, and
storage, abuse, or maintenance/repair by the Government that exceeds the limits established in TM5-4930-237-10. To
prevent nullification the equipment must be installed, operated, stored, inspected, and maintained in accordance with
the procedures in TM5-4930-237-10.
a. Abuse Determination. When abuse is not obvious, but suspected, the TROSCOM WARCO will authorize return
of the equipment to the contractor with a detailed description of the problem. The contractor shall inspect the
equipment and notify the TROSCOM WARCO of their findings. If the equipment has been abused and requires repair
or replacement the contractor will request authority from the TROSCOM WARCO to complete the repair or
replacement.
b. Abuse Avoidance. When abuse, either intentional or unintentional, has been determined, a statemcnt will be
provided by the contractor as to how abuse can be avoided in the future.
8. Claim procedures. The TROSCOM WARCO shall be contacted to obtain an authorization number and permission
to return defective equipment to the contractor. The authorization number must be on all forms and correspondence for
..
the warranty claim to be processed. Refer to paragraph 5 for the complete address.
a. ldentification of Failed Items. Warranty equipment determined to be defective or failed shall be identified using
DA Form 2402 to prevent continued use.
b. Disposition. The user will prepare a DA Form 2047 for each warranty claim. The authorization number must be
included on the form. A copy of the form must be included with the shipment to the contractor.
(1) False Returns. Any equipment returned to the contractor that is determined to be serviceable will be
identified to the TROSCOM WARCO. Inspection, handling, and shipping costs shipping be paid by the Government for
this equipment. The TROSCOM WARCO will be notified by the contractor and will be responsible for monitoring false
returns.
(2) Receipts/Verification of Contractor Repairs. Upon return of a warranty claim, the user will check the contents
against the bill of lading and their file copy of DA Form 2407. Be sure all equipment has been returned and requested
defects corrected. Discrepancies will be reported to the TROSCOM WARCO for corrective action. Be sure to include
the authorization number and what discrepancy was found. Discrepancies must be reported within 30 days of receipt of
the shipment.
c. Reimbursement for Army Repair. No Army repair is authorized to any item (except for replacement of the dust
seal). Therefore, no reimbursement by the contractor will be approved.
d. Claim Denials/Disputes. In the event the user disagrees with the contractors disposition of a warranty claim they
will contact the TROSCOM WARCO who will work with the contractor's Quality Assurance Manager to resolve the
dispute.
e. Reporting. Reporting or recording action on a failed item shall be as specified in DA PAM 738-750 or DA PAM
738-751. Contractor unique forms will not be used.
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