TB 9-2300-295-15/16
SECTION I
INTRODUCTION
1-1. Warranty Identification. The manufacturers of the
intended to provide. Further, to the extent possible, a
M872 Semitrailer are Theurer Greenville Corporation,
single unit within a predetermined area should be
Harbor, Front Industrial Park, Greenville, MS 38701 and
designated as the point of contact and/or evacuating unit
Southwest Truck Body Co., McDaniel Street, West
for that area.
Ideally, the number of different
Plains, MO 65775, the manufacturers of the M872A1
persons/units contacting the contractor or a dealership
Semitrailer are Theurer Greenville Corporation, (address
should be kept to a minimum.
above) and Heller Truck Body Corporation, 138 US Hwy
22, Hillside, NJ 07205; the manufacturers of the M872A2
b. Full cooperation between the manufacturers, or
Semitrailer are also Theurer Greenville Corporation
their representatives, and the user is strongly desired.
(address above) and Heller Truck Body Corporation
Do not get involved in warranty disputes. Follow your
(address above); the manufacturer of the M872A3
local SOP and the procedures of this bulletin when you
Semitrailer is Southwest Truck Body Co. (address
feel that there is sufficient evidence that a warrantied
above), hereinafter called the manufacturer. The vehicle
part is defective and that replacement parts and/or
is covered by a standard commercial warranty by the
services or reimbursement is due the Government. All
manufacturer.
disputes will be handled by the National Maintenance
Point (NMP), the HET Product Manager, and the
1-2. Purpose . There are certain procedures that must
Government Contracting Officer, in conjunction with the
be followed by the user to insure that the warranty claim
contractor.
system, agreed upon by the Government and the
contractors, functions properly. Therefore, the purpose
c. Manufacturers' telephone numbers are:
of this bulletin is to tell you, generally, what the warranty
provisions of the M872, M872A1, M872A2 and M872A3
Theurer
Semitrailers are; provide you with specific instructions
detailing how to secure the services and/or parts
Area Code (201)
covered by the warranty; and to show you how to
Ph. 242-2111
process warranty claims for the services and/or parts.
Southwest
1-3. Guidance. This bulletin serves as a general guide.
It applies to users of the M872, M872A1, M872A2 and
Area Code (314)
M872A3 Semitrailers worldwide.
Ph. 771-3950
a.
Local standard operating procedure
Heller
(SOP), implementing the general guidelines of this
bulletin, should be established at a feasible level to
Area Code (201)
insure that the procedures of this bulletin are followed.
Ph. 923-9200
This is important so that the Government, and the user,
can realize the benefits that the vehicle warranty was
Change 1 1-1
