SECTION IV
PREPARATION OF DA FORM 2407
4-1. Use of DA Form 2407 (Maintenance Request).
(2) Enter the W/ESDC if the primary system is
The DA Form 2407 must be used to submit warranty
material condition status reportable.
claim actions for defective parts and services covered
(3) Priority designator code. Enter the ap-
by the vehicle warranty. The form is prepared either
propriate priority designator as determined from
after the work has been accomplished or when a dis-
the urgency of need and force activity designator.
pute arises.
See AR 710-2 or AR 725-50, as appropriate.
a. The direct exchange facility is responsible for
(4) The Unit Commander or Chief of TDA activity
forwarding the DA Form 2407 when claims concern
or their designated representative will authenticate,
direct exchange items.
by a signature, a priority of 01 through 08. A
b. The DA Form 2407 is forwarded by the unit
signature is not required if the priority is taken from
authorized to replace the item when direct exchange
an already signed DA Form 2407 or DA Form 2402.
of the item is not involved.
(5) Page number and total pages. Space is pro
c. The evacauating unit forwards the DA Form
tided for entering the page number and total pages
2407 when all work is performed by the manufac-
when entries in section II are complete.
turer.
(6) Control number. Control number is preprinted
in the control number block.
4-2. Forwarding DA Form 2407. When the DA Form
(7) Block 1a Enter the name of the organization
2407 is prepared after work is accomplished make
submitting the report.
sure you mark copies 2 and 5 "FOR INFORMATION
(8) Block 1b. Enter the location of the organiza-
ONLY" and forward to
tion initiating the request units overseas enter
Commander
APO only.
US Army Tank-Automotive Command
(9) Block 1c. Enter the unit identification code of
ATTN: DRSTA-MVA
the unit identified in block la.
Warren, MI 48090
(10) Block 2.
(a) For commercial design vehicles, enter the
4-3. Warranty Disputes. When the DA Form 2407
USA registration number.
is prepared for a warrenty dispute, make sure you
mark copies 2 and 5 "WARRANTY DISPUTE" and
(c) For all other items enter the serial number,
forward to the address given in paragraph 4-2 for
if applicable for floating craft, enter the Depart-
technical review and evaluation to minimize
ment of Army Hull number. For multiple serial num-
technical misunderstandings between you and the
ber application, leave blank.
manufacturer, whenever possible. Also, you must
(d) When preparing this form for multiple
include the following information
items or components; i.e., clothing, rifles, starters,
a. Name, address, and telephone number of the
carburetors, and protective masks, leave blank.
manufactures representative that refused the ser-
(11) Block 3. Enter the noun abbreviation of
vice.
equipment for which the form was initiated.
b. Specific reason(s) for the refusal.
(12) Block 4. Leave blank.
c. Specific facts/evidence that you feel will refute
(13) Block 5. Enter the item model number.
the manufacturer's reason(s) for refusal. Include
(14) Block 6. Enter the National Stock Number
photographs and sketches, if possible.
of equipment listed in block 3. When completing
4-4. Completing DA Form 2407. TM 38-750
this form for multiple items having multiple NSN,
governs the preparation of the DA Form 2407. The
leave blank.
following information will assist you in filling out
(15) Block 7. Enter the name of the supporting
the form for the purpose of claims under the M872
activity.
vehicle warranty. Refer to figure 4-1 for an example
(16) Block 7. Enter the symbol of the mainte-
of a completed DA Form 2407.
nance category performing the maintenance.
O-Organizational Maintenance
F-Direct support Maintenance
zation).
H-General support Maintenance
(1) Heading. Enter a
or "X" in the space
D-Depot Maintenance
marked "Warranty".
L-Special Repair Activity
4-1
