TB 9-2300-295-15/16
In addition, forward a copy of your original notification,
vehicle delivery point. All shipments will be via surface
with a complete information package, to:
freight. It is equally important that the defective part be
reasonably protected while awaiting disposition
Commander
instructions. Do not dispose of the defective part unless
US Army Tank-Automotive Command
specifically instructed to do so by the manufacturer or
ATTN: DRCPM-HTL
TACOM. Also, do not return the defective part to the
Warren, MI 48090
manufacturer unless specifically instructed to do so by
them.
Wait for further instructions.
2-4. Procedures for OCONUS . Follow the warranty
claim procedures outlined in this bulletin.
Your
f. The manufacturer has 16 working hours after
obligation to contact a repair facility or notify the
the receipt of your written notification to ship warrantied
manufacturer and their requirements in response to your
parts, if in stock, or 14 days after receipt of your written
contact are the same as previously stated in this bulletin.
notification, if not in stock. (OCONUS users, see para
However, the following information must be brought to
the attention of OCONUS users:
receive your parts, follow the procedure given in e
a. Manufacturer pays the shipping cost for
above.
serviceable replacement parts from the plant to the port
g. For each item obtained from the manufacturer,
of embarkation (POE), and the return of defective parts
follow the same actions stated in paragraph 2-2e to
from the POE to the plant. The Government pays the
establish an appropriate demand history on the item.
shipping cost from the POE to you and vice versa. All
h.
In making your own repairs, you may be
shipments will be via surface freight.
required to return the defective part to the contractor per
b. Make sure that your correct DODAAC number is
instructions. If so, drain the defective part, if applicable,
marked clearly on your DA Form 2407. This is very
and tag with a DA Form 2402 (Exchange Tag) prepared
important in the processing of your claim and in getting
in accordance with section V. Wrap and securely
your warranty replacement part to you as quickly as
package the part to prevent further damage. Since the
possible.
manufacturer may examine the returned part to
c. Replacement
parts,
and)or
disposition
determine if there is a warrantied defect, it is important
instructions for defective parts, must be furnished by the
that the part be securely wrapped and promptly returned
contractor as soon as possible, but not longer than 90
to the manufacturer, as required. (Return the part with
days after dispatch of your written notification. If the
copy 3 of the prepared DA Form 2407, to TACOM,
contractor fails to meet, this time frame, follow the
(DRSTAMVA) as shown in e above). The manufacturer
instructions given in paragraph 2-3e. It is important that
will bear the transportation cost of shipping the defective
you keep the defective part on hand until disposition
part within CONUS from your original vehicle delivery
instructions are received.
point to the plant, and the return shipment of the
serviceable part from the plant to the original
2-2
